Amy_Lepre

Grégoire - what if I have a record that IS checked in SFDC (as confirmed with SFDC admin) but I'm still getting this message? We have two that this came up for today where we have not had issues like this previously.      ... View more

Item #2 under Group #6 has been implemented - at least for our instance. ... View more

Thanks, Carrie. We thought of going that way, too. Some of the workflow rules we're using in SFDC are based on attributes on the lead/contact records that Marketo doesn't see. Perhaps what we need to do is create another field - have the SFDC workflow rules populate THAT field with false, let it sync back to Marketo and let Marketo change the custom sync field to F, wait for sync to happen, then delete from Marketo. Even if we use the existing method and delete records in Marketo, but not SFDC, duplicates can get created in the future. In our use case, the types of records that we would be deleting most likely won't get recreated again on the Marketo side (they are all being created on the SFDC side today) so I don't think that will be a huge issue for us. ... View more

That's correct. ... View more

I am referring to the paid add-on feature that has existed for a number of years that was then promised to all Marketo customers free of charge at the Adobe Summit. We've never had the feature so I've never used it, so I can't speak to how it works (if it's essentially a special smart list). ... View more

To add insult to injury, they reneged on the promise of all customers getting ABM for free. Now they are offering it at a "significant cost reduction" instead. Abhorrent business practice. ... View more

We also used Grazitti Interactive and have been completely happy with them. They have a fast turn around time and also support you with any issues you run into with your templates down the line with no questions asked. Because we were so happy with the quality of their work and customer service, we have also engaged with them on other projects as well. I highly recommend them. ... View more

Hi Greg, Good to know that these things are being worked on. It would be great if there was some communication about these items to the general customer base and not just those who are in contact with the PM team and seeing demos of the new UI. 🙂 ... View more

Given the content of the past few product releases, I'm wondering if we'll ever see even a few of these items addressed. Marketo seems to be heavily focused on updating all of the premium add-ons and not their core software. It's disheartening. Anyone else have any thoughts or insights into the situation? ... View more

Hi Greg, Thank you for your response!! I am really glad you suggested the last thing, as I think we may go that route. The reason we have not in the past is because we have SFDC workflows running that look for any users that match our key accounts by domain and then assigns them to a key account manager. We've been hesitant to push all leads over and then have sales complain they received leads with no activity/score, etc. I have no control over the SFDC workflows, so was trying to control what I could from the Marketo side, but I think I have buy-in now to do what you suggested because of the duplication issue we've been seeing. ... View more

FYI - here is the code that I was using on the old landing page (non-guided) using a Forms 1.0 form. This reminds me there is a second part to this, where we saw an issue in the past with any spaces in the querystring coming into the form with the URL encoded format of %20. <script language="Javascript" src="/js/public/jquery-latest.min.js" type="text/javascript"></script> <script src="/js/public/jQueryString-2.0.2-Min.js" type="text/javascript" ></script> <script>   // to set cookies.  Uses noConflict just in case var $jQ = jQuery.noConflict(); var pEmail = decodeURIComponent($jQ.getQueryString({ ID: "Email" })); var pFirstName = decodeURIComponent($jQ.getQueryString({ ID: "FirstName" })); var pLastName = decodeURIComponent($jQ.getQueryString({ ID: "LastName" })); var pCompany = $jQ.getQueryString({ ID: "Company" }); var pCountry = $jQ.getQueryString({ ID: "Country" }); var pCompiled_Lead_Feedback__c = $jQ.getQueryString({ ID: "Compiled_Lead_Feedback__c" }); var p_mkt_trk = $jQ.getQueryString({ ID: "_mkt_trk" }); pFirstName=pFirstName.replace(/%20/g," "); pLastName=pLastName.replace(/%20/g," "); pCompany=pCompany.replace(/%20/g," "); pCountry=pCountry.replace(/%20/g," "); pCompiled_Lead_Feedback__c=pCompiled_Lead_Feedback__c.replace(/%20/g," "); document.getElementById("Email").setAttribute("value", pEmail); document.getElementById("FirstName").setAttribute("value", pFirstName); document.getElementById("LastName").setAttribute("value", pLastName); document.getElementById("Company").setAttribute("value", pCompany); document.getElementById("Country").setAttribute("value", pCountry); document.getElementById("Compiled_Lead_Feedback__c").setAttribute("value", pCompiled_Lead_Feedback__c); document.getElementById("Compiled_Lead_Feedback__c").value = pCompiled_Lead_Feedback__c; document.getElementById("_mkt_trk").setAttribute("value", p_mkt_trk); $jQ(document).ready(function() { poller = setInterval(function(){ if($jQ('#Email').val().length >= 1) { $jQ('#Email').prop('readonly', true); clearInterval(poller);   $jQ('#FirstName').prop('readonly', true); clearInterval(poller);   $jQ('#LastName').prop('readonly', true); clearInterval(poller);   $jQ('#Company').prop('readonly', true); clearInterval(poller);     $jQ('#Country').prop('readonly', true); clearInterval(poller);   $jQ('#Compiled_Lead_Feedback__c').prop('readonly', true); clearInterval(poller); } }, 500); }); </script> ... View more

Hi Sanford, Thanks for your response. I tried a couple of ways to put this JS into my guided landing page, but I get an unexpected (for me) response - my form shows up on the page twice, with the first form working to make the fields read only and the second form not doing that. The method I'm using now is I have a script block on the landing page, as set in the template like this:    <div class="mktoText" mktoname="Script" id="Script">      </div> I added the JS like so, changing the variable information to ours: <script type="text/javascript"> var instanceURL = "//app-abb.marketo.com", munchkinId = "599-FFU-113", formId = 3144; MktoForms2.loadForm(instanceURL, munchkinId, formId); MktoForms2.whenRendered(function(form) { /* array of  the fields you want to mark read-only */ var lockFilledFields = ["FirstName", "Email"]; /* ---- NO NEED TO EDIT BELOW THIS LINE! ---- */ var formEl = form.getFormElem()[0]; lockFilledFields .map(function(fieldName) { // names to selector return '[name="' + fieldName + '"]:not([data-rendered="true"])'; }) .map( // stor to collection formEl.querySelectorAll, formEl ) .forEach(function(els) { // mark all and set readOnly if filled [].slice.call(els).forEach(function(el) { el.setAttribute("data-rendered", "true"); if (el.value != "" ) { el.readOnly = true; } }); }); }); </script> Marketo does insert this after the opening script tag: // <![CDATA[ I tried putting the code in the custom head HTML section, but that seemed to have no effect at all. Hopefully it's just a simple user error on my part that's causing the form to show up twice on the landing page. Any ideas? ... View more

Hi Chris, Here's our use case: We have a distributor network that sells our line of products. When leads that we've identified as belonging to our distributors come to our website and/or landing pages and generate enough activity to push their lead score over a certain threshold, we send the distributor an alert with the lead information and activity. We then ask them to provide feedback on the lead by means of a link in the email that contains a querystring with token values to populate the form fields in the landing page. We don't want the distributors to change the lead information, just want it to display so they can see they're providing feedback on the right person. I don't believe (trust) that the token on the landing page would work since the distributor's own cookied information may show instead of the lead's information. I'm certainly open to other ideas, but am going to take a look at what Sanford provided below to see if that works for me. Thanks for your response! ... View more

I got the job description updated to more accurately reflect the role. You can apply directly here: Career Opportunities: Digital Marketing Analyst (25441) or send me a message! ... View more

Hi Natasha, You can use the "If Known Visitor" function in the form settings. See this thread in the community for more details/ideas: If Known Visitor, Hide Form ... View more

I have been getting these dozens of times a day, every.single.day for a couple of weeks now. I haven't contacted support; I don't have a lot of confidence in going that route based on past history. ... View more

Any idea what permission to give a user to allow them to send a test email, but not edit the email (in Marketing Activities)? ... View more

We have been seeing similar issues where records are updated, but don't show in any sort of list view - only when you click on the individual lead records. I am not sure what architecture we are on. ... View more

Done! ... View more

Another thing I came across, which I thought was a bug, but was told by support is just something that's not available yet: You can not send segmented emails to the proper segment using the Send Sample email function in preview mode. For example, we segment our emails based on language. To test these in Editor 1.0, I open up a preview of the email, change the language segmentation to view each language and send a sample of each to a targeted list of email addresses internally so they may review the email. In Editor 2.0 in preview mode you can only send a sample of the default segmentation. If you want to send samples of the segmentation, you have to find/create a lead who meets the criteria of the segmentation and then send the email using a flow step in a campaign. This is going to add a lot of time to our email testing/review process. Support said they do not have an estimate of when this feature will be enabled for Editor 2.0. ... View more

Very interesting, thanks for posting. I wonder how this will affect their existing customers. We are also on Enterprise with a few add-ons. Marketo has not been transparent in recent years with their pricing, so I think moving to a model like this is a good idea. ... View more

It seems a bit ridiculous to be paying Marketo as much as we do and still have to use another paid source so Marketo's system isn't slow. I expect speed and responsiveness to be a part of the solution I pay Marketo for. ... View more

Thank you! I swear that was not there before. 🙂 Going to check out the app now, too. Thanks all! ... View more

Yes, that is apparent. 🙂 I am wondering if Marketo has an estimate on when it will be published so that my team can plan accordingly. ... View more