Hank_Hansen

Level 5

Joined the community 01-08-2014

Level 5

Berkeley, CA

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Re: Marketo/Salesforce sync issue - Salesforce accounts not getting pu...

by Hank_Hansen 01-16-2015

We're currently experiencing no sync between Marketo and SugarCRM (I'm waiting for responses from support on both sides). The test sync button within Sugar does not indicate there is a problem. Sync stopped for us in the morning of the 14th. Our situation may or may not be related to what you are ex...

Discussions

1248 0 0
Re: Social Icon Scaling in Curved Paper Email Template

by Hank_Hansen 01-05-2015

Thanks guys - I did try defining width and height which did not solve the problem (in my own tests anyway). I'll pursue the @media query approach.

Discussions

1006 0 0
Social Icon Scaling in Curved Paper Email Template

by Hank_Hansen 12-19-2014

When I add graphics for social icons within the curved paper email template, the social icons scale up on iPhone to fill the width of the screen (heavily pixelated and not usable). Is there a technique to prevent this?

Discussions

1014 0 3

Lead Management
Re: Setting the SugarCRM Lead Owner from Marketo

by Hank_Hansen 12-18-2014

This is resolved. Setting the owner email field value in Marketo will set the owner when the record is synced with SugarCRM.

Discussions

647 0 0
Setting the SugarCRM Lead Owner from Marketo

by Hank_Hansen 12-18-2014

We're using the SugarCRM connector and I've been told by SugarCRM support that the "Owner" of a lead is not a Lead record attribute, therefore, it has no corresponding field that can be set with a value from Marketo forms. Does anyone have any tips on how I can assign an owner to a lead record throu...

Discussions

678 0 1

Integrations
Re: Can a Contact record be created directly in Marketo

by Hank_Hansen 11-11-2014

I'm not sure either. Our goal is to create a "contact" record in Marketo that is identical in nature to a "contact" record that is created by Marketo through Sugar Connector sync.

Discussions

1115 0 0
Re: Can a Contact record be created directly in Marketo

by Hank_Hansen 11-11-2014

For converted leads (leads that have gone through the "conversion" stage in Sugar), Sugar can only sync with a "contact" record in Marketo after the conversion. Can the API create "contact" records in Marketo?

Discussions

1115 0 0
Can a Contact record be created directly in Marketo

by Hank_Hansen 11-10-2014

We want to populate Marketo with converted Lead records ("Contacts" in SugarCRM speak) directly through API/SOAP which will then sync with SugarCRM. Does anyone have experience with this?

Discussions

1140 0 4
Re: How to Allow Duplicate Email Addresses?

by Hank_Hansen 10-07-2014

Thanks Josh. I tried a search and went through 20 pages of discussions but wasn't able to find a discussion about purposeful duplicates. Could there be another way to find the related discussion(s)?

Discussions

803 0 0
How to Allow Duplicate Email Addresses?

by Hank_Hansen 10-07-2014

We need to allow for multiple lead records that use the same email address. In our case, a single person could have multiple lead records - we need these unique records instead of updating a single record.I've been told by support that de-duping cannot be disabled. Have others found a way around thi...

Discussions

871 0 2

Lead Management