Dory_Viscoglio

Nicholas, not sure what you mean by this. The filter that Dan suggested should only include people who have not clicked on a link in any email in the last 6 months. If they clicked on any link (which is why automated link checkers can throw this off) they will be excluded from the report. To solve f...

And apparently Jive doesn't want to post my comment. We've had a ticket open on this for some time as well. They claim to be on top of it.

One thing to keep in mind is that even as an operational email, this will count towards your communication limit. So if you sent two reminders (24 hours and 10 minutes before), if the person hadn't already hit their cap for the week they would have after those two emails. How Do Communication Limit...

Yes, this is something I've done in the past to include something on the end of text links. Otherwise there's no way to tell which version a person viewed and acted on.

The only thing I'd add to Dan's suggestion is to also probably include a 'was sent email' filter because otherwise you'll get people who were sent emails and didn't interact with them, but also people who were not eligible to receive emails.

Allee, I'd file a support ticket for this. You can get a lot of speculation out of the community users, but this is something that only Marketo will be able to diagnose and fix.

It's interesting that this is "back" as I remember it being quite an issue when they tried to launch this a few years ago as well. What's old is new again, I guess?

If you create a brand new report (without any possible filters in place) do you have the same results? Also, are you using emails directly in your program or are they nested programs? There could be a couple things at play here. We can't see the report that you linked to, but you can include screens...

Did the first email from your program just go out? Generally you need to wait ~24 hours for the data to populate.