Cheral_Jansen

Getting back to you Cheryl, the ICS token is NOT picking up the default time of each recipient. I've checked this multiple times with multiple recipients.

Got it ... you mean on the accoun the recipient who adds this to their Outlook. Thanks for the suggestions. We have someting to work with here 🙂

Cheryl, noted regarding timing of the reminde rmail. Re the default calendar reminder, there is no reminder being set... which "account" are you referring to?

The same email was used yes. And yes I could theoretically merge but that doesn't work when every lead has to be merged and when it's a live site I have not way of connecting the anonymous lead with the known lead... The question is why is it creating an anonymous lead in the first place?

Adam, thanks for that. Could you confirm though - if we do it the way you suggest, we cannot include the personalized GTW login URL in the body of the .ics correct?

Hey Adam, thanks for weighing in as well 🙂Unfortunately some of these leads ARE opted in to Marketing so I cannot blanket blacklist/marketing suspend, but thinking about it, there might be a workaround. I'll give develop the thought and come back with any further queries...

Thanks. My concern with smart lists is that there is a lot of room for human error and for these people being caught up in general mailings...