If a sync to SFDC fails because a company name is missing, shouldn't this record sync again (this time successfully) if the company name is added at a later date? I'm seeing a number of records with a failed sync that are not resyncing later after the company name is added. Thought I'd check in the community before opening a support case. Thanks! ... View more

Hi there, Over time many of our out of the box reports in Analytics have been customized. I'd like to "reset" these to the default settings and used them going forward as templates only (as per best practice). Could anyone point me to where I could find the default settings -- or let me know what they are, if you know? ... View more

Sorry if this is a duplicate idea... We often need to look at a lead's activity history when working with tasks relating to the person. It would be great to be able to link directly to the Marketo record directly from within SFDC. ... View more

We sent an email this week for the first time using the Email program. That emai lis not showing in the Email tab in Sales Insight (we're integrated with Salesforce.com. Has anyone run into this before? Is there a step we missed that is required for this to show? ... View more

Hi there. We're building a new Wordpress website, which has the Munchkin code on it. We've embedded Marketo forms (with progressive profiling enabled) onto the pages that have gated content. I've been trying to text the lead scoring from the downloads (among other things) and what I'm seeing is the following - the forms are recognizing me (pre-populationg with my name and email, with additional fields on for the next 2 empty fields on my profile) and the web page visit and form page fillout is being logged on my Marketo record. However my record is not being scored. When I go to the scoring campaign, I see that an activity has taken place, but each form fillout has created an anonymous lead that has been scored.  Where is the disconnect happening? Why is an anonymous lead being created and scored instead of my known record? Any suggestions would be greatly appreciated! ... View more

We've been successfully incorporating an Add to Calendar link in webinar registration confirmations, but these are added to the calendar with no reminder set. Is there a way to define a time frame for a reminder - say 15 mins ahead of time? We have a "Your webinar is beginnign shortly" reminder email that goes out 15 mins mins before but we're finding regular delays in these mails going out, with webinar registrants receiving them after the event has begun. Thanks. Cheral ... View more

Until now we have not had subscription and mailing of corporate financial updates managed using a Marketo form or campaigns. We are considering doing this, but at the same time, have a need to keep these subscribers totally seperate from our marketing database (as per the request of our CFO who doesn't want these people receiving marketing emails just because they sign up for financial updates). We do have multiple subscription options (i.e. different mailing lists) but these are easily overridden if someone makes an error in a smart list. I initially thought that creating a partion and a workspace for financial leads would work but since all of our marketing activities are done in the Default database, that wouldn't solve my issue. Only the leads allocated to the financial partition  will be visible in the financial workspace, but this still doesn't stop them from being visible and therefore "marketable to" in the default database. I can't blanket "marketing suspend" these leads since some of them ARE subscribed to our marketing database. Do I need to create a "general" partition and move all of our "normal" marketing activities over to a new workspace for general activities? Any other ideas or suggestions? ... View more

I had a batch campaign that I ran to send an invitation to an event (and resend after a defined interval), and update program and SFDC campaign status. After this had run, our telemarketing team asked if they could (a) add new leads they are referred to during their calls to the invitation list and (b) resend the invitation since during their follow-up calling some leads didn't remember seeing the invitation. I added two "Campaign is Requested" triggers to my batch campaign - one with Source= Sales Insight (for telemarketers to add a new lead to the campaign via Sales Insight  - one with Source=Marketo Flow Action (for adding individual leads to the campaign) The "Request Campaign" is happening correctly as I see this in a lead's activity log, but the flow of the original campaign is not being triggered and they are not being send any email.  Why would this be? Could it be because the new leads don't match the filters that are on the campaign? ... View more

We're GTW users and have Marketo integrated with GTW. We're lookign at GoToWebcast to deal with rebroadcasts of recorded events across different time zones. Is anyone using GoToWebcast? My first concern is the Marketo integration - is there one (I don't find anything) and if not, how long does it usually take for Marketo to come out with an integration (assuming they decide to do so)? ... View more