New website form fills creating new anonymous lead

Cheral_Jansen
Level 2

New website form fills creating new anonymous lead

Hi there.

We're building a new Wordpress website, which has the Munchkin code on it. We've embedded Marketo forms (with progressive profiling enabled) onto the pages that have gated content. I've been trying to text the lead scoring from the downloads (among other things) and what I'm seeing is the following - the forms are recognizing me (pre-populationg with my name and email, with additional fields on for the next 2 empty fields on my profile) and the web page visit and form page fillout is being logged on my Marketo record. However my record is not being scored. When I go to the scoring campaign, I see that an activity has taken place, but each form fillout has created an anonymous lead that has been scored. 

Where is the disconnect happening? Why is an anonymous lead being created and scored instead of my known record?

Any suggestions would be greatly appreciated!
Tags (1)
4 REPLIES 4
Anonymous
Not applicable

Re: New website form fills creating new anonymous lead

Can you not just merge the two leads, manually?

Was the same email entered on the form that was in the database?
Cheral_Jansen
Level 2

Re: New website form fills creating new anonymous lead

The same email was used yes. And yes I could theoretically merge but that doesn't work when every lead has to be merged and when it's a live site I have not way of connecting the anonymous lead with the known lead... 
The question is why is it creating an anonymous lead in the first place?
Anonymous
Not applicable

Re: New website form fills creating new anonymous lead

It might have something to do with the domain.
Anonymous
Not applicable

Re: New website form fills creating new anonymous lead

Speculative guess here, as I am yet to implement iFrames myself, but could it be that you effectively have duplicate Munchkin code? One snippet in your page code, and one generated by Marketo for your embedded form? This could potentially cause a conflict.