Dan_Askin

Thanks, Rachel. That's kind of the approach I was eyeballing ... as we were sending a 24-hour reminder as well. So send a reminder 1 day before appointment time, wait 23 hours, deploy the second email.

Can you employ this strategy if you want to send the reminder 1 hour before the appointment?

Got it. Thanks, Greg. So no issues re-opting folks in via the normal legal channels.

"In case they re-enter in the future" -- a little confused on the durable unsubscribe concept. For all (at least that's the goal) digital points of entry -- ie forms -- we have relevant change data value conditions. (If unsubscribe = yes, change to no). By re-entering the DB, do you mean all means o...

Speaking of the devil, have a send that's going on an hour forty minutes of "processing."

Patrick, we have similar issues -- and, working for a sports org, it's even more important that deployment occurs on time. Coming from an Exact Target world, the processing lag has been excruciating. And delays in things like opportunistic ticket offers have cost us revenue in the aggregate. I'm sti...

Doesn't look like that's my sub-domain, but here's a very helpful initial response from support. Needless to say, it is not a pleasing reply.It is not uncommon to see some sporadic slowness during this time of the year due to the increased activity but the slowness shouldn't persist for too long. Th...

Thanks, Josh. Will give it a read and start a conversation with support.