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I enjoy these newsletters every month! Great way to get this information
Great tips Jessica! Love custom columns
Great to get to know the Marketo team!
Good to see the Launchpoint partner information.
When you search the name, is there a duplicate by name?
Do you happen to have multiple partitions/workspaces? If there are 2 records with the same email address, it will show as a possible duplicate, but you will only see 1 of the records in a partition if that is all it has access to.
Did your results show up later? Sometimes it takes a while to process the send and show results.
We moved to sending this type of emails from a partition that could see all of the records using segments/smart lists/etc to pick correct people. Leads are in their correct partitions and some only see that workspace, but in situations like you are describing we just use the workspace/partition that...
Great overview of nurtures.