Dan_Stevens_

I just tried these tests in Firefox and was not able to reproduce these issues. Apparently, these only exist when using Chrome (I'm using the latest version - v. 28). And I don't even want to try to reproduce it using IE (since we use IE10 and Marketo isn't even accessible).

This still doesn't solve the issue. For testing, use the blank template and then modify it with the following:

Approve it and then create a new email based on this template. Use the example I provided in the original post to enter some text.

Thanks Edward. But even when I include the formatting in the div like you suggested, the same issue takes place (type a couple paragraphs (using

, not

), hit backspace before the second paragraph to create a single paragraph, and that text gets wrapped with a bunch of bloated span formatting - comp

...

Can we merge this Idea with this one: http://community.marketo.com/MarketoIdeaDetail?id=08750000000ImfNAAS (and combine the number of "Likes")? Maybe this will strengthen our case on the urgency of this needed functionality.

We just migrated to Outlook 2013 and this functionality will be critical as we roll out Marketo to our sales organization in the Sept/Oct. timeframe.

If they're viewing it in the preview pane, that will trigger an "open". The only time this won't register an "open" is if they are reading it in plain-text mode or they have images turned off. So what's happening here is the user has viewed/opened the email in one of these two instances and has cl...

Here are some related links:http://www.marketo.com/small-medium-business/marketing-automation-software/customer-engagement.phphttp://www.marketingrockstarguides.com/category/marketo-user-guide/http://community.marketo.com/Marketodeepdive?id=kA5500000008QlPCAU

Thanks Shad - I know Jep, he was our consultant when I integrated Marketo in 2011 with my prior company. We're now working with Kristen Carmean, who has Dynamics knowledge (she deployed Marketo with Dynamics 2011 (on-premise) with her previous company). In fact, she directed me to this post yester...

Our CRM team at Avanade (we, too, are a Microsoft shop - in fact, our business is a joint venture between Accenture and Microsoft) was asking if there is anyone at Marketo who they can talk to to get a better understanding of the requirements and lessons learned (this original post was certainly a h...