Roxann_McGlump1

Community Manager

Joined the community 18-08-2014

Community Manager

Portland

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Re: When dealing with duplicate leads, Marketo should stay consistent ...

by Roxann_McGlump1 01-30-2018

Hi Dan,Mike, Ken, and I are on the documentation team, not the product team. John and Dietrich are support, but this is really an issue for the product team. Justin Cooperman, is there someone in Product who could comment on this?

Ideas

3786 0 1
Migrating from SSL to Secured Domains

by Roxann_McGlump1 01-29-2018

What’s changing?Previously, customers could choose whether they wanted to secure their pages and tracking links via SSL. The responsibility of procuring, maintaining, renewing, and securely sending the certificates to Marketo lie entirely with the customer – Marketo just hosted them. In 2017, Chrom...

Documents

11965 3 0

SSL
Upcoming Changes to the Chrome Browser

by Roxann_McGlump1 08-29-2017

Upcoming Change to Chrome BrowserIn October 2017, the Google Chrome browser will change the notifications it displays for unsecured HTTP web pages. Secured HTTPS web pages will not be affected. In January 2017, Chrome started marking HTTP pages as “Not secure” if they contained forms that included p...

Documents

2872 1 2
Re: Between the Delivery and the Inbox, What Happens?

by Roxann_McGlump1 07-30-2017

That is not something Marketo can know, since the filtering happens on the receiving server where Marketo has no visibility. We can provide you with the delivery logs and your client can give them to their IT department to determine why the emails are not making it to the inbox.Get Outlook for iOS<>

Blogs

5441 0 0
SFDC Contact sync fails with error "INSUFFICIENT_ACCESS_OR_READONLY: i...

by Roxann_McGlump1 07-10-2017

Issue DescriptionYou have a record in Marketo that is a Contact in SFDC, and the record fails to sync with the error "INSUFFICIENT_ACCESS_OR_READONLY: insufficient access rights on object id."Issue ResolutionThis error can occur if the Record Type ID field is not updated in Marketo when the SFDC Lea...

Documents

8030 0 6
Re: Sharing, Trust, and Dedication - You and Your Sending IP

by Roxann_McGlump1 03-16-2017

Hi Dan,Whether or not you need to revise any whitelists depends on how the whitelisting was set up - by domain, by specific IPs, or by IP CIDR range. If you move from shared to trusted, your deliverability should go up, but you might still need to reach out to some clients to update their whitelist...

Blogs

8589 0 0
Overlimit notification on Subscriptions

by Roxann_McGlump1 01-16-2017

Currently, instances are allowed 500 subscriptions. If they go over this limit, some subscriptions will fail to send. We should have a notification in the Notifications section when this happens. A way to see all subscriptions in the instance in one place would also be useful in managing them.

Ideas

1548 9 2
Audit Trail - Engagement Program Cadence Change

by Roxann_McGlump1 12-12-2016

It would be very useful to see in the Audit Trail who made a cadence change in an Engagement Program.

Ideas

1176 11 1
Re: Email performance report is not showing any unsubscribes

by Roxann_McGlump1 11-11-2016

If you just have a plain link to "http://mrktoa.blueshieldca.com/bsca_unsubscribe.html" in your footer, Marketo will just see that as a generic link, it won't know it's an unsubscribe link. Marketo logs Unsubscribe events when the either the default Unsubscribe footer in Admin > Email is used, or w...

Discussions

2449 0 0
Re: Bucket programs for tracking content across channels

by Roxann_McGlump1 11-07-2016

The images on this are broken for me. Are they broken for anyone else?

Blogs

3938 0 0