Megan_Koelemay

Megan_Koelemay · ‎08-25-2021

The mkt_tok is always stripped from the URL immediately after loading. So have you verified that it isn’t there in the initial redirect? Do you mean it's always stripped from landing page links? I've seen it persist on non-LPs. I'm not sure how to verify what you're asking, because the initial URL is just our branded tracking domain followed by a mess of letters and numbers, with no discernable mkt_tok. It sounds to me like your primary Munchkin session is associated with a lead other than the one that received the email. Pre-Fill is disabled in that case. In Incognito this won’t happen because you start with an anonymous session. That makes sense! I just went and filled out a different form on our website to reassociate my lead that I was using for the email newsletter, and then clicked through the email again, and now the pre-fill works! Phew... Many thanks @SanfordWhiteman for the assistance!

Megan_Koelemay · ‎08-25-2021

Aha! The pre-fill worked in Incognito! (Side note, I copied the email link with our branded domain before it switched over to the final URL.) But, the mkt_tok is not there. If I remove those URL parameters from the final URL, the pre-fill does NOT work in Incognito (and the mkt_tok is still missing).

Megan_Koelemay · ‎08-25-2021

Hmm, it does not! And the webpage does have Munchkin on it (it's a Marketo LP and I didn't change any code to remove it or anything).

Megan_Koelemay · ‎08-25-2021

And I've confirmed it creates a "Clicked Email" activity in the Activity Logs.

Megan_Koelemay · ‎08-25-2021

Yes, in the "Edit Link" area of my email links, both tracking options are selected (Track Link and Include mkt_tok).

Megan_Koelemay · ‎08-25-2021

I'm stumped - I have an email newsletter that links to a Marketo landing page, and when I click through (the real email, not a test), the mkt_tok doesn't appear in the URL. This is problematic because we're hoping to pre-fill form fields on the landing page. I've confirmed that pre-fill is enabled on the form fields. Plus, the other non-LP links in my email DO have the mkt_tok appended. I did try to also use query parameters to pull in the data (like &First={{lead.First Name}}&Last={{lead.Last Name}}&Email={{lead.Email Address}}) and that didn't work either. When I remove them, I still have the same problem. What am I missing??

Megan_Koelemay · ‎07-15-2021

Thanks @Kaitlyn_Simko! That's just what we need.

Megan_Koelemay · ‎07-15-2021

Thanks @SanfordWhiteman! Looks like we'll need to use the proxy fields in this instance.

Megan_Koelemay · ‎07-15-2021

That's a global setting, correct? Or can you apply it to specific forms only?

Megan_Koelemay · ‎07-15-2021

We have a Marketo form with first name, last name and email address fields. Is it possible for the form to accept a first and last name but only use that data if it doesn't already exist on the lead? We have a business use case where we want to be able to send the name for associating with new leads, but would like to avoid changing the name of a lead if the same email address is used for multiple people.

Megan_Koelemay · ‎07-12-2021

Update - our developer was able to figure out a fix: First CTA click loads the Marketo form On submission, reset the Marketo form without reloading it (remove all content from fields) and enable button which gets disabled automatically Not sure how much of this is unique to our code and site design, but wanted to post in case it's helpful for others!

Megan_Koelemay · ‎07-12-2021

We use a single global webform in several different iterations on our webpages, and we've discovered that when a lead fills out multiple forms on the same webpage, each subsequent submission re-submits the previous form fill AS WELL AS the new form fill. The result is that Marketo is logging a TON of excess/duplicate form fill activities and the data is getting submitted into our other databases over and over again. Our developer thinks this is because Marketo essentially holds the form details in memory. He tried using the API to reset the form each time it's opened, but then the subsequent form fills don't work after the first one is submitted. We've used our method of a single hidden webform for years now and haven't noticed a problem (not to say there wasn't one), but just recently launched a new two-part webform that mysteriously logs 3 form fill activities (one for the first part, two dupes for the second part - this seems to be a separate issue altogether). The 3 form fill activities logged for that webform, combined with any other form fills a lead makes on the webpage, basically creates an exponentially high number of total form fill activities, so it's very obvious now that something isn't working right. Has anyone run into this issue? I contacted Marketo Support and they were helpful but said it might end up being an implementation thing which they don't do.

Megan_Koelemay · ‎06-05-2021

Aha! Worked perfectly. Thank you @SanfordWhiteman!

Megan_Koelemay · ‎06-02-2021

I have a Smart Campaign with multiple flow steps, like this: 1 - Send Email X 2 - Wait 5 days 3 - Send Email Y 4 - Wait 15 days 5 - Send Email Z Leads can only be entered into this flow if they haven't purchased one of our products yet. So lets say on day 10, after receiving the first two emails, they purchase. Will they still receive Email Z? In other words, will a lead continue through all flow steps regardless of whether they still qualify for the Smart List? If so, what's the best way to restructure my campaign setup to prevent the lead from receiving Email Z in this scenario? I was hoping to get around it by using choices in my flow steps. E.g., if Purchased=false, then Send Email Z, and if Purchased=true, then Do Nothing. But my leads need to meet multiple conditions to receive the emails (e.g., has not purchased AND hasn't had any recent contact with our sales team) and it looks like choices can only have one condition each.

Megan_Koelemay · ‎02-19-2021

I know there's been lots of discussion around Anonymous leads here in the Marketo Community, but I can't seem to easily find the answer to this question: How many anonymous leads do I have in my database, for the simple purpose of reporting on what percentage of those have become known?

Megan_Koelemay · ‎02-10-2021

There are some great, creative solutions in these replies! Thanks all! We ended up going another direction - our developer discovered that if we set the field type to "text" instead of "checkbox," blank values won't submit anything to the server. We're able to keep the checkbox "look" because we style our own customer-facing form and hide the Marketo form behind it (our form passes the data to the Marketo form first, which then submits to Marketo). So far it seems to be working: An unchecked checkbox (technically, a blank text field) won't submit anything and therefore won't override any existing data with a no/false value, and a checked checkbox (technically a text field populated with a "true" value) sets the field in Marketo to true.

Megan_Koelemay · ‎02-09-2021

It's a Velocity-based script (achieved via an Email Script token in the My Tokens tab, then plugged into the subject line as {{my.SubjectLine}}. @SanfordWhiteman wrote: I'd suggest looking more deeply into the Activity Log to see what actually happened to these emails. Where can I find the Activity Log you're referencing?

Megan_Koelemay · ‎02-09-2021

We have a form on our website where people can download gated content. On this form, they can also choose to opt in to our email list. This is presented as a checkbox, and when it's checked, the person's opt-in field is set to true/yes. But if the checkbox is unchecked, any existing data on the opt-in field is overwritten with a false/no value. This means people who were already opted into our email list and submit the form with the checkbox unchecked are getting opted out. We want to make it work so this field is not overwritten or modified in any way if the checkbox is unchecked. Is that possible? I actually thought Marketo forms were already supposed to work this way, but my testing is telling me otherwise.

Megan_Koelemay · ‎02-08-2021

I'm running a Champion/Challenger A/B subject line test on a trigger campaign, and I'm trying to use a tokenized email script to personalize the subject line with the person's first name. Without the Champion/Challenger test, the token works just fine. However, once I set up the test and try to send myself sample emails, I don't receive anything (and therefore can't confirm if the personalization is still working). I may have to go to Support, but just wanted to check around here if there any known limitations to what you can do with tokenized subject lines in a Champion/Challenger test.

Megan_Koelemay · ‎01-17-2021

Thanks for the reply, @SanfordWhiteman! Agreed...would not be fun at all (and in our case, not worth it, either)! 🙂

Megan_Koelemay · ‎01-15-2021

This may be a long shot, but our website went down right after we sent a big email to our list, and I'm wondering if there's a way in Marketo to find people who got errors when they clicked through to our site, so we can re-send the email to them at a later date, after the issues have been resolved.

Megan_Koelemay · ‎12-02-2020

@Abhinav_saini Thank you!!

Megan_Koelemay · ‎11-30-2020

I'm building a welcome email series with 5 emails sent to the subscriber over the course of several weeks. I'm using a nurture program because we will likely add or remove content in the somewhat near future (and I've read that's the best approach), but I'm going to use multiple streams so the cadence can be based on wait steps instead of set days of casts (as a single stream would require). So when someone signs up for our marketing emails, I want to immediately send them Email 1 (which would be in Stream 1), then wait X number of days, move to Stream 2 and send Email 2, wait Y number of days, move to Stream 3 and send Email 3...etc etc. My questions: 1. What are all the triggers and/or filters I will need to make sure everyone moves through each stream and receives all 5 emails (no matter if they opened/clicked, didn't open/click, exhausted, etc)? Instead of using the transition rules on the streams, I plan to set up Smart Lists in a separate folder contained within the program. 2. What is the most reliable way to properly exit members from the nurture program so they can continue on to our normal weekly promotional emails? Thanks!

Megan_Koelemay · ‎11-17-2020

Works beautifully - thank you, @SanfordWhiteman!

Megan_Koelemay · ‎11-17-2020

I'm using a Velocity script to personalize content in my email that says Member since: XXXX where XXXX=year. Currently, I'm hiding Member since: XXXX for anything earlier than 2007. How do I adjust this to also hide anything later than 2020? In other words, I only want to show the content if the year is between 2007 and 2020. #if ( $convert.toNumber($lead.HCMemberSince) >= 2007 ) Member since: ${lead.HCMemberSince} #end

Megan_Koelemay · ‎10-02-2020

It looks like the issue wasn't that my "Member of Engagement Program" filter wasn't working. Rather, as my reply above mentions, the problem was form fills, where multiple product interests are selected. This was simultaneously firing the triggers in my engagement programs. Segmentation took care of that, but I'll watch out for the Paused cadence - that's a good point, especially if people are allowed to run through a program more than once. Thanks!

Megan_Koelemay · ‎10-02-2020

I'm curious what an "Engagement Router program" is! I couldn't find any documentation or examples of this in the forums. I tried segmentation for one of my triggers in my engagement programs (we have multiple triggers to enter someone into them), and after testing, it worked great! The issue, as suspected, was form fills with multiple product interests selected that were causing simultaneous triggering of my engagement programs. Segmentation took care of that! However, we also look at past web browsing behavior, and segmentation doesn't currently support "In Past" operators on filters. To get around this, in my engagement programs I'm using a combination of "segment Changes" and "Visits Web Page in past..." triggers to tell Marketo where they should go. And for the latter trigger, it looks like my "Member of Engagement Program" filter is working as expected to ensure people aren't in multiple programs at the same time. Not the cleanest solution, but my testing shows it's working. 🙂

Megan_Koelemay · ‎09-30-2020

I've built out separate engagement programs for 14 different products, and I want to prevent leads from being in more than one program at a time so they don't receive too many emails. To do this, I was using the Member of Engagement Program filter on the smart lists in each engagement program, like this: Member of Engagement Program is FALSE - Program is [any of the 13 other engagement programs] - Engagement Program Cadence is NORMAL But I've just discovered it's not working! My leads are in multiple engagement programs simultaneously and receiving a bunch of emails at the same time. Any insight into why this filter isn't working? And is there a better way to structure my engagement programs? My only guess is related to form fills. We have a webform where leads can select multiple product interests, and we use these interests as triggers in the engagement programs. So maybe the simultaneous update of product interests via form fill is causing leads to simultaneously be entered into the engagement programs, and Marketo doesn't know which one to prioritize??

Megan_Koelemay · ‎08-04-2020

Update: It turns out my variables were causing the issue. These are defined in the <head> of my email using <meta> tags. Once I removed them and used inline styles instead, the formatting looked fine. For example: background-color:${contentblockbackgroundcolor} was replaced with background-color:#EFEFEF There's still the issue of an extra line break in some environments (Outlook in particular), but that's better than having it in all of them. Here's what my Velocity script looked like after the fix: #if ( $convert.toNumber($lead.HCMemberSince) >= 2007 ) <tr> <td width="100%" align="left" valign="top" bgcolor="#EBEBEB" style="width:100%;background-color:#EBEBEB;padding-top:2px;padding-bottom:2px;padding-left:30px;color:#494949;font-size:14px;line-height:18px;font-family: Tahoma, Lucida Sans, sans-serif; text-align: left;mso-line-height-rule:exactly;-webkit-text-size-adjust:none;" class="rewardstext"> <div id="MemberSinceSubhead_RewardsSummaryLeft" mktoname="MemberSinceSubhead_RewardsSummary"> <span style="color: #494949; font-size: 14px; line-height: 18px; font-family: Tahoma, Lucida Sans, sans-serif; text-align: left; mso-line-height-rule: exactly; -webkit-text-size-adjust: none;" class="rewardstext"><strong>Member since:</strong> ${lead.HCMemberSince}<br /></span> </div></td> </tr> #end

Megan_Koelemay · ‎08-03-2020

Now I'm hoping to configure my token as a whole section of HTML content so it wouldn't leave an extra space if the condition doesn't match (a la this post - though it notes unintentional line breaks can happen, which would defeat the purpose). But I tried it and ran some Email on Acid tests, and not only am I seeing an extra space in some environments (like Outlook - no surprise there), but I'm also running into wonky formatting in quite a few environments (iPhone, Outlook, most web versions). Should I not be using meta tag references like background-color:${contentblockbackgroundcolor} or padding and whatnot in my Velocity scripts? Here's what my email testing is showing - greenish background, padding issue and font issue: And here's my updated Velocity script: #if ( $convert.toNumber($lead.HCMemberSince) >= 2007 ) <tr> <td width="100%" align="left" valign="top" bgcolor="${contentblockbackgroundcolor}" style="width:100%;background-color:${contentblockbackgroundcolor};padding-top:2px;padding-bottom:2px;padding-left:30px;color:${contenttextcolor};font-size:14px;line-height:18px;font-family: Tahoma, Lucida Sans, sans-serif; text-align: left;mso-line-height-rule:exactly;-webkit-text-size-adjust:none;" class="rewardstext"> <div class="mktEditable" id="MemberSinceSubhead_RewardsSummaryLeft" mktoname="MemberSinceSubhead_RewardsSummary"> <span style="color: ${contenttextcolor}; font-size: 14px; line-height: 18px; font-family: Tahoma, Lucida Sans, sans-serif; text-align: left; mso-line-height-rule: exactly; -webkit-text-size-adjust: none;" class="rewardstext"><strong>Member since:</strong> ${lead.HCMemberSince}<br /></span> </div></td> </tr> #end

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