Milena_Volkova

Milena_Volkova · ‎05-25-2022

Thank you so much, @SanfordWhiteman!

Milena_Volkova · ‎05-24-2022

Oh, right, of course! Thank you. And if I wanted to use the current count in an email alert, would I need to/can I write that counter value into a Marketo field on the person's record?

Milena_Volkova · ‎05-24-2022

Hi @SanfordWhiteman, I watched your two webinars on FlowBoost, thank you for such generosity with your time. I still have a question: in my case, I don't want to count just the number of form fills; in my case, people signing up for training have to meet the prerequisites. It may happen that for a class that has a limit of 8 students, 8 people signed up, but only 6 have prerequisites and are confirmed, the other 2 have program status "no prerequisites". If 2 more new people with prerequisites sign up, they will be registered/confirmed, while people still working on their prerequisites will be bumped, even though they submitted the form earlier than the latest two. If the max number of confirmed students is set at 8, the max is not reached until all 8 have prerequisites and confirmed, otherwise any number of people should be able to submit the form. So, I want to keep the count of people with a certain program status ("registered"), not all who have submitted the form; or maybe I want to keep track of all those, but I want to close the class registration (at least just simply send an alert to myself) when the number of "registered" hits the maximum. Marketo changes a person's program status upon checking their current certification field, that's easy. I don't understand where in the webhook I should change what the counter should count, how to make it consider people's program statuses. Could you please help with that? Thank you in advance!

Milena_Volkova · ‎05-12-2022

Hi, is anyone here familiar with Wistia? Specifically, does anyone know where the field mapping for Wistia-Marketo integration is? I need to know why Wistia is writing the value in the red box in one of Marketo's fields, and how to make that data flow into another Marketo field. Thank you!

Milena_Volkova · ‎05-09-2022

Thank you, @Jo_Pitts1

Milena_Volkova · ‎05-05-2022

Thank you @Jo_Pitts1, thank you @SanfordWhiteman , really appreciate it. I might try Flowboost based on your recommendations. I also found this service, in case anyone else reading this thread needs it: https://www.linkedin.com/pulse/marketo-tip-automatically-cap-registrations-any-form-part-mba/

Milena_Volkova · ‎05-02-2022

Is there any way to automatically cap attendance at an event? We currently process registrations manually and add people above the limit to a waiting list. Is is possible to automate that? Thank you.

Milena_Volkova · ‎01-05-2022

Thank you, Sanford. Actually, this form does not have "know visitor custom HTML" but it's an embedded form, so the web team must have done something on their end to hide the form from known visitors, it's not done in Marketo. I'll sync up with them when they are back in the office. Thank you! Milena

Milena_Volkova · ‎12-31-2021

>> That’s only because you have Known Visitor HTML (= KV HTML = “If Known Visitor, Show Custom HTML) turned on in Form Editor : Sorry, I don't see it in my Marketo form editor. Where would it be? I do see the progressive profiling block - are you saying I should not use it and instead "put the equivalent of KV HTML in a Rich Text area, outside the ProgPro block"?

Milena_Volkova · ‎12-31-2021

Hi Sanford, thank you for the prompt response. Unfortunately, since that person will be cookied, no form will be displayed for them. Is there a way to read the cookie and display a form if certain fields are missing? Sorry if this is a stupid question or if it does not have to do with Marketo but rather with web technologies, I don't know how to "read a cookie". Or maybe there is a way to not cookie a person who submits the short blog submission form, but that may create other problems or may not be possible... Thank you, Milena

Milena_Volkova · ‎12-30-2021

Hi all, I am looking for best practices: we have a simple form for blog subscription, which is standard: you can enter only your email address to subscribe for blog posts. I was hoping to get the rest of the necessary information (name, company, country, etc.) when the person submits a longer form for content or event. However, if the person is cookied, we don't display a long form (at least not for white papers and such), we just give them the asset and add them to the relevant program based on their clicking a certain link to get that content. So, a person may do a lot of activities without ever providing contact information other than the email. What approaches would work here? How can I display a full form to the person if their first name and other information are missing? Thank you, -Milena

Milena_Volkova · ‎10-26-2021

Hi Sanford, thank you so much for the prompt response! Do you know if the recommended solution might have any ramifications to SEM/SEO? Our web team does not want the campaign name in the URL. I would be fine if the program name is visible somewhere in the code; if needed, I could do "inspect code" and look for it. Do you think that would work or am I missing something?

Milena_Volkova · ‎10-26-2021

Our web team is switching to hosting all assets in WordPress now. I am using the same Marketo form and route data into the right Marketo program by the combination of that form fill trigger and the referrer URL, which is always unique. I don't want to create endless copies of the same form for each asset. Is this the best practice? The operational issue I have though is how will I be able to know which program is the asset in <URL> part of? When we used Marketo LPs, the program name was automatically part of the URL, like lp.companyname.com/Webinar-2021-10-EMEA-WebinarX. So if I needed to troubleshoot I just copied the Webinar-2021-10-EMEA-WebinarX part and I'd know where the Marketo program is and what the SFDC campaign is. Now the URL will not contain the program/SFDC campaign name. The question can be "I submitted this <non-Marketo reg page URL> form and did not get the asset" or "How many people got the asset in this <non-Marketo asset page URL>? I'd need to check the Marketo program for that, but how would I find it if I only have one of those non-Marketo URLs? Does anyone else is using the same Marketo form for all assets? How do you know which asset URL and which registration page are part of which Marketo program? Is there a tool for that? Can we enter Marketo program name in the HTML of the page as comments? I cannot search in Marketo by the URL used, can I? I cannot rely on the naming convention because we have a ton of assets with similar-sounding names; Marketo program names are unique. If nothing else, I can submit a test form and see which program it goes to, but (1) I don't like to create test record clutter if I can avoid it, (2) I hope there can be a faster/more efficient way, (3) this works if I have the reg page, but if someone asks me about the asset URL even this method will not work, (4) if a trigger campaign got deactivated this method will not work either. Thank you!

Milena_Volkova · ‎09-28-2020

Hi community, I am wondering if anyone else experiences this and has a suggestion on how to deal with it: I am constantly being logged out from Marketo. I tried removing all cookies and logging out from Marketo before logging back in, I tried different browsers (Chrome, Firefox, Safari), my browsers are up to date, nothing has been changed with our SSO, no other apps (SFDC etc.) do that. In the log it appears Marketo is reacting to some cookies but I already removed all. I have a ticket open for this but no resolution yet so hoping for advice.

Milena_Volkova · ‎04-01-2020

Can't agree more! You can't make new changes without understanding the justification for what has been done before. Unfortunately, many people are making changes in our instance without logging anything, our change log is desperately out of date. Where do you keep that spreadsheet, somewhere in Sharepoint or Google Docs, or is there a way to keep it in your Marketo instance? Thank you, great post. And a great song. 🙂

Milena_Volkova · ‎12-12-2019

I also have this question (how to separate "real" clicks by people from automated ones), and I appreciate your response. I just don't understand: if a bot clicks on that link, wouldn't that activity appear with all the same utm parameters in GA?

Milena_Volkova · ‎11-26-2019

That's helpful, thanks.

Milena_Volkova · ‎11-19-2019

An example of a marketing campaign can be a webinar or trade show or content or email campaign. It is a smart campaign and is created in Marketo and then syncs over to SFDC. Is that not a standard process? Unfortunately Marketo does not allow to enter the owner name and some other fields at the time of creation so in SFDC it looks like the campaign is owned by Marketo and other important fields are empty. Milena Volkova

Milena_Volkova · ‎11-14-2019

How can I make sure that every time a new campaign is created, certain fields such as Campaign Owner, Geo, Cost are populated? Right now a third party creates campaigns in Marketo, and after that the campaign owner has to go into SFDC and make all these changes, which they don't always do, which throws off our reports. In SFDC I can make these fields on Campaign mandatory, but what can I do on the Marketo side to make it easier? If I simply make those fields mandatory on the SFDC side, then records will not be sync'ing, so there has to be a better way. Thanks!

Milena_Volkova · ‎10-28-2019

Hi Hanna, Thank you for getting back to me. Can you please make me: Authorized Support Contact for Marketo support, and Admin for ToutApp (I guess it’s Sales Connect now?) I was trying to locate my Customer Support rep but I don’t see that information. If you can also send me some information/documentation around admin functions of the ToutApp, that would be great. Thank you! <https://www.skyboxsecurity.com/> Milena Volkova Senior Marketing Operations + 1 408 441 8060 Milena.Volkova@skyboxsecurity.com<mailto:Milena.Volkova@skyboxsecurity.com> www.skyboxsecurity.com<http://www.skyboxsecurity.com/> KEEP UP WITH SKYBOX Check out the blog, The Skybox View<https://blog.skyboxsecurity.com/> Join Skybox at events in your area<https://www.skyboxsecurity.com/about-us/news-and-events/upcoming-events> <https://twitter.com/skyboxsecurity>[signature_502766224]<https://www.facebook.com/SkyboxInc/>[signature_441994460]<https://www.linkedin.com/company/skybox-security/>[signature_2070468577]<https://www.youtube.com/user/SkyboxSecurityVideos> <https://www.skyboxsecurity.com/about-us/news-and-events/press-releases/skybox-security-wins-sc-awards-best-risk-and-policy>

Milena_Volkova · ‎10-28-2019

Thank you!

Milena_Volkova · ‎10-28-2019

ToutApp does not exist anymore, having being acquired by Marketo, so whatever number there was for ToutApp does not work anymore. Marketo's support line is expecting my predecessor's phone number and does not give me the option to talk to anyone. Chat on Marketo's support page is not working. The number I have on our Marketo contract (for Marketo's sales rep) has been disconnected. So I am stuck now. Can a Marketo person please respond?

Milena_Volkova · ‎10-28-2019

How can I get in touch with support? I am new to my company, so when I am calling the support line they can't identify me by my phone number. Is there any other way? Also, how can I get admin access to ToutApp, which apparently was acquired by Marketo? Thank you.

Milena_Volkova · ‎09-26-2019

Thank you! Yes, these are new records, they should be created as new leads in SFDC but they were not. The sync is fully bidirectional.

Milena_Volkova · ‎09-26-2019

Thank you, I'll try that.

Milena_Volkova · ‎09-25-2019

A number of leads failed to sync to SFDC due to an unexpected picklist value in the records. I have fixed the records but they are not going through the sync program again (it's been several hours already). Should I wait longer, or is there a way to push these leads through? How? Thank you!

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Date Last Visited	‎08-31-2022 12:31 PM

Date Registered	‎09-20-2019 02:05 PM
Date Last Visited	‎08-31-2022 12:31 PM
Total Messages Posted	26

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