Milena_Volkova

Milena_Volkova · ‎09-28-2020

Hi community, I am wondering if anyone else experiences this and has a suggestion on how to deal with it: I am constantly being logged out from Marketo. I tried removing all cookies and logging out from Marketo before logging back in, I tried different browsers (Chrome, Firefox, Safari), my browsers are up to date, nothing has been changed with our SSO, no other apps (SFDC etc.) do that. In the log it appears Marketo is reacting to some cookies but I already removed all. I have a ticket open for this but no resolution yet so hoping for advice.

Milena_Volkova · ‎04-01-2020

Can't agree more! You can't make new changes without understanding the justification for what has been done before. Unfortunately, many people are making changes in our instance without logging anything, our change log is desperately out of date. Where do you keep that spreadsheet, somewhere in Sharepoint or Google Docs, or is there a way to keep it in your Marketo instance? Thank you, great post. And a great song. 🙂

Milena_Volkova · ‎12-12-2019

I also have this question (how to separate "real" clicks by people from automated ones), and I appreciate your response. I just don't understand: if a bot clicks on that link, wouldn't that activity appear with all the same utm parameters in GA?

Milena_Volkova · ‎11-26-2019

That's helpful, thanks.

Milena_Volkova · ‎11-19-2019

An example of a marketing campaign can be a webinar or trade show or content or email campaign. It is a smart campaign and is created in Marketo and then syncs over to SFDC. Is that not a standard process? Unfortunately Marketo does not allow to enter the owner name and some other fields at the time of creation so in SFDC it looks like the campaign is owned by Marketo and other important fields are empty. Milena Volkova

Milena_Volkova · ‎11-14-2019

How can I make sure that every time a new campaign is created, certain fields such as Campaign Owner, Geo, Cost are populated? Right now a third party creates campaigns in Marketo, and after that the campaign owner has to go into SFDC and make all these changes, which they don't always do, which throws off our reports. In SFDC I can make these fields on Campaign mandatory, but what can I do on the Marketo side to make it easier? If I simply make those fields mandatory on the SFDC side, then records will not be sync'ing, so there has to be a better way. Thanks!

Milena_Volkova · ‎10-28-2019

Hi Hanna, Thank you for getting back to me. Can you please make me: Authorized Support Contact for Marketo support, and Admin for ToutApp (I guess it’s Sales Connect now?) I was trying to locate my Customer Support rep but I don’t see that information. If you can also send me some information/documentation around admin functions of the ToutApp, that would be great. Thank you! <https://www.skyboxsecurity.com/> Milena Volkova Senior Marketing Operations + 1 408 441 8060 Milena.Volkova@skyboxsecurity.com<mailto:Milena.Volkova@skyboxsecurity.com> www.skyboxsecurity.com<http://www.skyboxsecurity.com/> KEEP UP WITH SKYBOX Check out the blog, The Skybox View<https://blog.skyboxsecurity.com/> Join Skybox at events in your area<https://www.skyboxsecurity.com/about-us/news-and-events/upcoming-events> <https://twitter.com/skyboxsecurity>[signature_502766224]<https://www.facebook.com/SkyboxInc/>[signature_441994460]<https://www.linkedin.com/company/skybox-security/>[signature_2070468577]<https://www.youtube.com/user/SkyboxSecurityVideos> <https://www.skyboxsecurity.com/about-us/news-and-events/press-releases/skybox-security-wins-sc-awards-best-risk-and-policy>

Milena_Volkova · ‎10-28-2019

Thank you!

Milena_Volkova · ‎10-28-2019

ToutApp does not exist anymore, having being acquired by Marketo, so whatever number there was for ToutApp does not work anymore. Marketo's support line is expecting my predecessor's phone number and does not give me the option to talk to anyone. Chat on Marketo's support page is not working. The number I have on our Marketo contract (for Marketo's sales rep) has been disconnected. So I am stuck now. Can a Marketo person please respond?

Milena_Volkova · ‎10-28-2019

How can I get in touch with support? I am new to my company, so when I am calling the support line they can't identify me by my phone number. Is there any other way? Also, how can I get admin access to ToutApp, which apparently was acquired by Marketo? Thank you.

Milena_Volkova · ‎09-26-2019

Thank you! Yes, these are new records, they should be created as new leads in SFDC but they were not. The sync is fully bidirectional.

Milena_Volkova · ‎09-26-2019

Thank you, I'll try that.

Milena_Volkova · ‎09-25-2019

A number of leads failed to sync to SFDC due to an unexpected picklist value in the records. I have fixed the records but they are not going through the sync program again (it's been several hours already). Should I wait longer, or is there a way to push these leads through? How? Thank you!

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Date Last Visited	2 weeks ago

Date Registered	‎09-20-2019 02:05 PM
Date Last Visited	2 weeks ago
Total Messages Posted	13

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Getting constantly logged out from Marketo

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