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This is great - We've just covered nurture programs within our latest MUG so I'll make sure to share it with the Auckland crew
"It is all about resilience and doing the right thing." - I think this is really key to the concept of being fearless, doing the right thing and making sure processes are followed, speaking up when required, and putting the customer first.
This is wicked - I've always used the "Turn off HTML Encode Tokens in Field Management" option so this will be super handy.
Tokenised scoring programs make life so much easier. I'll make sure the rest of my team check this out
Couldn't agree more with the tips - they're definitely on point.
Great job Grace Brebner! Gif game on point as usual!