About Victoria_Chu

Victoria_Chu · ‎10-20-2020

Agree with Sanford here, I don't think the reminder email makes sense since they did not technically register for the webinars. It should be a post-webinar campaign where you handle your attended and no-show campaigns. Assuming you "register" them, their status will auto update to "no-show" after the webinar has concluded and you can target them that way. Just be careful to differentiate these users from the ones that actually registered and did not attend.

Victoria_Chu · ‎10-20-2020

If you add the tracking pixel to email templates (vs. individual emails), you won't be able to distinguish performance between emails. Are you looking to track specific emails? If so I recommend creating separate campaigns in 250ok per email you're looking to track then adding the pixels in the emails vs. template. Hope this helps!

Victoria_Chu · ‎10-20-2020

Out of curiosity, why would you want to purposely create dupes? Based on what you're trying to achieve, perhaps there's another way to do this without creating dupes?

Victoria_Chu · ‎01-11-2019

Sanford Whiteman I had put the script tokens in the program where the centralized alert email lives, not in the highest level of folder that houses all the program where the smart campaigns live. This explains perfectly why the preview worked but not the real send. Thanks for your help!

Victoria_Chu · ‎01-11-2019

Yes, create a separate recurring batch campaign to add people to the stream(s), separate from the smart list to your email send campaign.

Victoria_Chu · ‎01-11-2019

What do you mean by under each program that will go into the stream? Any engagement program specific actions such as add to program, stream transitions...etc. I'd create a folder under the engagement program so you can keep everything centralized and easy to update/diagnose. Hope this helps! Good luck.

Victoria_Chu · ‎01-09-2019

Yes and yes. On Tue, Jan 8, 2019 at 5:42 PM Sanford Whiteman <marketingnation@marketo.com>

Victoria_Chu · ‎01-08-2019

Update Sanford Whiteman - When I preview the email using a lead record, the script runs correct. However, in a real trigger/batch campaign, the script fails on the email, showing up blank. Can you think of why this would happen? Thanks.

Victoria_Chu · ‎01-08-2019

Thank you it worked beautifully! Curious to your point about removing the {brackets} surrounding the fields. Why would it cause problems in the velocity script? We have that in place for all of our script and want to make sure they continue to function properly.

Victoria_Chu · ‎01-08-2019

#set( $inTimeZone = $date.getTimeZone().getTimeZone('America/Los_Angeles') ) #set( $outTimeZone = $date.getTimeZone().getTimeZone('America/Los_Angeles') ) #set( $locale = $date.getLocale() ) #set( $myDate = $convert.parseDate($lead.Created_At,'yyyy-MM-dd HH:mm:ss',$locale,$inTimeZone) ) ${date.format('yyyy-MM-dd HH:mm:ss',$myDate,$locale,$outTimeZone)} If I simply print the string $lead.Created_At In velocity I see 2019-01-08 12:22:00

Victoria_Chu · ‎01-08-2019

Thank you Sanford Whiteman for the quick response! This is the velocity script I'm now testing - the particular lead I'm previewing the email at has a create at date/time of Jan 8, 2019 10:22 AM. The velocity script is returning the value as Jan 8, 2019 12:22:00. What did I do wrong? #set( $inTimeZone = $date.getTimeZone().getTimeZone('America/Los_Angeles') ) #set( $outTimeZone = $date.getTimeZone().getTimeZone('America/Los_Angeles') ) #set( $locale = $date.getLocale() ) #set( $myDate = $convert.parseDate(${lead.Created_At},'yyyy-MM-dd HH:mm:ss',$locale,$inTimeZone) ) ${date.format('yyyy-MM-dd HH:mm:ss',$myDate,$locale,$outTimeZone)}

Victoria_Chu · ‎01-08-2019

Got it! In that case I think you should have one engagement program for the product series streams and a separate engagement program for general content stream. Just be careful of your stream transitions and cast times so you don't overwhelm the user.

Victoria_Chu · ‎01-08-2019

Hi Sanford Whiteman I'm looking to create an email velocity script that will display the stored date/time field in the U.S. pacific time zone. Marketo support says date time field tokens populate with Central time regardless of the location the Marketo Instance is set. This is due to how field values are stored in Marketo. Would I be able to follow the format of the solution you've provided and swap out any Australia/Sydney reference to US/Pacific? Thank you!

Victoria_Chu · ‎01-08-2019

What do you mean by wanting flexibility between the streams? Will users be able to move back and fourth between general content and product specific? If so, then I'd recommend using one engagement program with multiple streams. Remember you can only be in one stream in one engagement program but you can be a member of multiple engagement programs.

Victoria_Chu · ‎07-16-2018

Thank you!

Victoria_Chu · ‎07-13-2018

Just to clarify, the standard way multi-select picklist values are synced to Salesforce is semicolon-delimited values, correct?

Victoria_Chu · ‎07-13-2018

Hey Sanford, I'm looking to sync the data only from Marketo to Salesforce, never the other way around. How would a semicolon-delimited value in Marketo be displayed in Salesforce?

Victoria_Chu · ‎07-13-2018

Hi Devraj, I was poking around the community to see if anyone knows if Marketo supports syncing the values of a multi-select field to a multi-select field in SFDC, so the opposite of your current sync. How would that display on the SFDC side? I can't imagine SFDC would be able to take the multiple values and properly display them in SFDC. (Unless I just use a string field and concatenate the selections by a semicolon.) Let me know if you have any thoughts, thanks!

Victoria_Chu · ‎06-06-2018

Is anyone using Marketo Sky yet? If so, I'd love to hear your feedback - love it? hate it?

Victoria_Chu · ‎05-18-2017

Grégoire Michel we use a custom unsubscribe page and have "mkt_unsubscribe=1" and "mkt_tok=##MKT_TOK##" in our URL parameter. We are seeing double counting of clicks when someone unsubscribes. Can you confirm if adding "mktNoTrack" will solve this issue? Thanks.

Victoria_Chu · ‎05-10-2017

Got it, thanks!

Victoria_Chu · ‎05-10-2017

So would I need a separate email performance report for each test variant? For example, one for email subject line A, one for email subject line B?

Victoria_Chu · ‎05-10-2017

Thanks Devraj! Answers for questions 2 and 3 make sense. For question number 1, does that also apply to subject line and from email address tests?

Victoria_Chu · ‎05-10-2017

Hi Marketo fam! I'm looking into using champion/challenger email testing and have a couple of questions not covered in the product docs. 1. How does the test show up on an email performance report? Does it show up at all? 2. Product doc says to discard the test, would I lose the email metrics on the test email? 3. If I declare the champion , do I still need to discard the test?

Victoria_Chu · ‎05-10-2017

That's what was thinking, thanks for confirming Devraj!

Victoria_Chu · ‎05-10-2017

Thanks Sanford! Since the activity is recorded as email delivered AND email bounced, will this contribute to both numbers on the email performance activity report?

Victoria_Chu · ‎05-10-2017

That makes sense, thanks for chiming in.

Victoria_Chu · ‎05-10-2017

Thank you Sanford Whiteman and Devraj Grewal for your response. So is there a way to know if an email is delivered but missed the inbox and went straight to spam?

Victoria_Chu · ‎05-09-2017

Hi Community, Has anyone come across emails that get sent, delivered, then bounced? We're trying to figure out if there's a way to know whether an email has been sent straight to spam in the recipient's inbox, and whether or not if the following example is it? The details for the email bounce is 550 [internal] [oob] The message was blocked by the receiver as spam. Thanks!

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