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Thanks @SanfordWhiteman and as always that make perfect sense!
Hi @Darshil_Shah1 Thanks for the reply, so basically sales wants to see the email sent activity in the case in CRM.
I know cases can be synced as custom objects and you can use data from this custom object in smart campaigns and smart lists but does Marketo show activities against Cases in CRM? Eg seeing an "Email" sent (the content of the email) against the Activity object on the Case?