ShreyaResilinc

Hi @Darshil_Shah1 @uditmathur I raised a Marketo Support ticket and the concern is resolved. The above said records bypassed communication limits because of a race condition in which engagement streams from all three nurtures were processed at the same time without each having a view into the other...

Hi @uditmathur Yeah, I double-checked. No emails are operational and if the person is over communication limits, the smart campaign settings are set to block non-operational emails. Came across this discussion that says that "if several emails are sent within 1-3 hour period, the Engagement Comms ...

Hi @uditmathur But, I see a few records that have been sent two emails from two different engagement programs even after communication limit of 1email /day is set up. What could the reason for this be?

Hi, I have a follow-up query to the Marketo Communication Limits topic. If the limit is set to 1 email/day but we have 3 engagement programs running on a single day with emails in all three going out at the same time (set to recipient time zone), will records bypass the communication limits? The aud...

Okay. This helps a lot. Thank you @Darshil_Shah1

Thank you for clarifying @Darshil_Shah1 A follow-up question to the 1st one i.e Does Marketo provide notification when a record has reached its communication limit? Is there a smart list/trigger to identify this or do we need to look into individual record's activity log? The latter could be time-...

Thank for the suggestions!

I have set up 3 separate engagement programs.