SOLVED
Hello Community,
We created a campaign that has multiple Send Email and Wait steps. We are running this campaign daily and have already run it a couple of times before.
Yesterday, the team added new Send Email and Wait steps (11 in total), and I want to confirm if anyone who was run through the campaign previously will receive the new emails and be added to the wait steps?
I created a smart list to see what was the most recent email that was received, and it appears that the latest email that anyone was sent is in Flow Step 5, so these contacts are now in the subsequent Wait Step (Flow Step 6) and have not gotten any other emails in the campaign:
The newly created Send Email steps and Wait steps are Flow Steps 10-21. Each Wait Step is 21 days.
Since no one has gone beyond Flow Step 6, this leads me to believe that everyone who is currently a member of the campaign and is added in the future should be able to enter the new Flow Steps (10-21) and receive the new assets.
Or is everyone who was previously added to the smart campaign stamped only with the existing flows and cannot receive any new emails added or enter any newly created flow steps?
Thank you,
LK
1 ACCEPTED SOLUTION
Accepted Solutions
When the person goes in the Wait step, the system updates the wait timeperiod and the number of the flow step after it, and hence, once the person comes out of the Wait step, Marketo would run the step number that was stored when the person was added to the Wait step.
This is true! And can also lead to some strange — verging on buggy — behavior.
Take this flow:
If someone is in the Wait step and you remove flow step 2, automatically changing step 3 → 2, 4 → 3, and 5 → 4:
Then when they come out, they’ll only run step 4 (previously step 5). They’ll never hit step 3 (prev. step 4), though if you only look at the current Flow you would have no idea why:
Hi,
Can you explain your use case in detail, as looking to your flow step it seems like your aim is to engage with your customers by sending them regular email about your travel offer & destination at regular intervals.
If this is your exact use case, I would suggest you to create an Engagement Program rather than the smart campaign & set its cadence to run every 21 day. This way you will not have to run your campaign daily & new member added to your SL will automatically start receiving your content from the next cast starting from your 1st active content at the time of cast. Also this will make sure that none of your customers receive the same content more then Once.
If your use case is something different, it would be good if you can share to have a better solution.
Thanks.
When the person goes in the Wait step, the system updates the wait timeperiod and the number of the flow step after it, and hence, once the person comes out of the Wait step, Marketo would run the step number that was stored when the person was added to the Wait step.
This is true! And can also lead to some strange — verging on buggy — behavior.
Take this flow:
If someone is in the Wait step and you remove flow step 2, automatically changing step 3 → 2, 4 → 3, and 5 → 4:
Then when they come out, they’ll only run step 4 (previously step 5). They’ll never hit step 3 (prev. step 4), though if you only look at the current Flow you would have no idea why:
Thanks for sharing this example, Sanford!
Couple of questions:
If we add a flow step after a Wait Step, my understanding is that anyone in that Wait Step would stay in it another X amount of time because now the order of the steps has changed. Would the member then go on to the next (new) step after that Wait Step has completed?
If we remove a flow step after a Wait Step, would everyone in that Wait Step likewise stay in it another X amount of time and go on to the subsequent flow step afterwards? What if the removed flow step was the last one? Would the contacts stay in their Wait Step again and afterwards just complete the flow?
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