Troubleshoot - RTP Campaign Recording Impressions but not Click Data

[Anonymous]

I currently have two RTP In-Zone Campaigns running as a split test against each other.  While I am seeing the "Impression" metrics for these campaigns increasing as I would expect, I am not seeing any "Clicks".  I have tested this using In-Private & Non-Private Browsers & clicked on the link & while I see the Impressions increase, still no increase in clicks. 

Any ideas as to what might be going on?

[David_Myers]

I published a post related to this: Adding a Marketo Form + Thank You page within a Web Personalization Campaign

This should help you test and resolve the problem you having. Good Luck.

[Anonymous]

David Myers This actually isn't a Marketo Form or Thank you page.  It's just a banner that presents if a user hits our target criteria.  The click on the banner then takes the user to a website.  I am seeing impression data come through, but 0 click data. 

[David_Myers]

Please open a support ticket on this with the necessary campaign details/URL for them to follow up on, and I can also take a look at it from there. The expected behavior is to track the click on the banner within your Web Campaign and track it in the metrics.

[Anonymous]

My colleague & I opened a ticket last week but have yet to get a response I was resorting to this community help as a last ditch effort for some support.

[Dory_Viscoglio]

Previously (not sure if this has been updated), but clicks that were submissions of a form weren't properly tracked by RTP reporting. I would reach out to David Myers​ if you don't get any clearer answers on this. He's usually able to help.

[Anonymous]

Thanks for the suggestion!  Hopefully David Myers​ can help!

[SanfordWhiteman]

You should move the question to Products  "Community" is for issues with the Marketo Nation (this website) itself -- and yes, this is confusing.

And please provide a URL so we can debug.

[Anonymous]

Thanks for the response.  I've moved the question into the "products" space.  Hopefully I can get a response there

[SanfordWhiteman]

And a URL?

[Anonymous]

URL to the site where RTP is live but not receiving click data? or Marketo link to the campaign set up?

[SanfordWhiteman]

The live site (we can't see the Marketo setup).

[Anonymous]

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