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Contact an email address link

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Katy_Timko
Level 2

Contact an email address link

I am working on a email that has a link to an email address in it.

It current links to: mailto:XXXX.org.

The only issue I am having is that before the email box pops up in outlook it opens a new window.

Any recommendations?

Thank you!

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SanfordWhiteman
Level 10 - Community Moderator

Re: Contact an email address link

You should always turn off tracking for mailto: links. Read this post for more: http://blog.teknkl.com/stop-trying-to-track-mailto-links-if-you-want-them-to-work/

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5 REPLIES 5
Anonymous
Not applicable

Re: Contact an email address link

Hi Katy,

There could be a few ways to solve this. Do you have a sample of the full <a></a> you are using?

Andy

Katy_Timko
Level 2

Re: Contact an email address link

<a href="mailto: XXXXX@XXX.org" target="_blank" id="" style="color: #000000;">XXXXX@XXX.org</a>

Anonymous
Not applicable

Re: Contact an email address link

Hi Katy,

I do not believe you need the target="_blank". Try taking that out and see if that works.

Andy

SanfordWhiteman
Level 10 - Community Moderator

Re: Contact an email address link

Taking out the target="_blank" isn't the solution, because as long as it's an offsite link, most mail clients will apply an implicit "_blank" to it anyway. You need to turn off tracking so the link is a pure mailto: URL (not http: URL) which will allow mail clients to intelligently keep the link target within the app.

SanfordWhiteman
Level 10 - Community Moderator

Re: Contact an email address link

You should always turn off tracking for mailto: links. Read this post for more: http://blog.teknkl.com/stop-trying-to-track-mailto-links-if-you-want-them-to-work/

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