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Re: SFDC campaign drop down not populating in Marketo drop down

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frankqian95
Level 2

SFDC campaign drop down not populating in Marketo drop down

Hi,

I faced a sync issue with Salesforce and  Marketo. Once the salesforce campaign is created and activated in SFDC, the campaign should be selectable in a drop-down menu in Marketo when the program is set up. However, this has stopped working. 

Really appreciate any help here.

BR

Frank Qian

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Darshil_Shah1
Level 10 - Community Advisor + Adobe Champion

Re: SFDC campaign drop down not populating in Marketo drop down

I'd check the following:

- Marketo <> SFDC sync status (enabled/disabled)

- Any relevant sync errors you could see in the Marketo Admin > Salesforce  > Errors

- The SFDC Campaign sync checkbox is checked in Marketo

- The sync user has permission to access that campaign

 

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3 REPLIES 3
Darshil_Shah1
Level 10 - Community Advisor + Adobe Champion

Re: SFDC campaign drop down not populating in Marketo drop down

I'd check the following:

- Marketo <> SFDC sync status (enabled/disabled)

- Any relevant sync errors you could see in the Marketo Admin > Salesforce  > Errors

- The SFDC Campaign sync checkbox is checked in Marketo

- The sync user has permission to access that campaign

 

SanfordWhiteman
Level 10 - Community Moderator

Re: SFDC campaign drop down not populating in Marketo drop down

+ Campaign must be marked Active in SFDC.

Darshil_Shah1
Level 10 - Community Advisor + Adobe Champion

Re: SFDC campaign drop down not populating in Marketo drop down

Yes, Thanks! The campaign needs to be active. OP mentioned that they have their campaign marked as Active in SFDC so I didn't mention it specifically. 🙂