Send Alert to "None" but "To Other Emails" not working

[Nate_Oosterhous]

Just ran that test.  The Data Value Changes trigger campaign was triggered but still have the same issue of the wrong alert being sent.

[SanfordWhiteman]

Well, that's pretty out of character.

I can't repro anything like this.

Clearly it's not the token itself but rather that the data values aren't being considered in the choices; I would guess you're looking at the wrong fields b/c everything else falls in line with expectations. Double, triple-check the fields is what I'd do.

[Nate_Oosterhous]

Thanks for all the troubleshooting help.  I checked the fields and values about a hundred times.  I will be working on this with support and post an update of my findings.

[Nate_Oosterhous · Accepted solution]

So I just copied the values that were in the flow steps choices, pasted back over, and click them in the drop down that pops up and that solved it.  Weird.

[Josh_Hill13]

How sure are you that the token value is formatted correctly?

Believe you can only have commas between email addresses in that box at the Program My Token level.

[Kyle_McCormick]

How are the values displayed in the token you are using for the to other emails. I just tested this and as long as you have a comma and space between email addresses, it should send. 

[SanfordWhiteman]

(space doesn't matter FYI)

[Nate_Oosterhous]

The token is functioning properly.