I'm having a problem where Salesforce Leads are not in Marketo, but the Marketo Sales Insight tool is defaulting to high score and high urgency. Do you know how I can fix this? Thanks!!
Is there a reason you would not want them in Marketo?
I have not yet seen this circumstance Paul Johnson, however maybe some of the other Champions and experts have.
Any more background you can provide would be helpful, including screenshots if possible.
I can imagine that you wouldn't want them in Marketo for db size reasons... But it's very strange that they're getting a high score and urgency. Might be something to call into support about since it's on the Marketo Insights app.
Here is a screenshot. Yeah we don't want them in Marketo for DB size reasons. And this specific lead is very very old and determined not interested.
And you are sure it was never in Marketo?