Hello all - I believe this thread belongs here, but please let me know if not, happy to move or have it moved it.
We're undergoing a Salesforce migration to a fresh new org, and we learned we'll need a new instance of Marketo as well. We got the new instance already setup by the Marketo support team (it has a new name but I noticed the Munchkin # it's the same, which is great). I do have a few questions, I searched here on the forum, couldn't find a specific clear answer.
Marketo team asked us to not touch the fresh new instance until we're ready to migrate (which's a process they we'll do), and our timeline for our Salesforce schema and data to go up in Salesforce is tomorrow/early next week. That SFDC instance is not yet hooked up in the new Marketo instance.
Thank you so much for your help, I'm happy to document here any challenges and gotchas along the way for anyone interested
There are some migration threads you should research here. Most of these questions should be discussed with your Support Manager.
Thank you Josh, I'm opening a case right now with Marketo Support team to start - so 1
2. I have an extensive list of all the custom fields we'll keep, so I'll use it with support as well, in case they needed. We removed unused or legacy custom fields as well as packaged ones.
2.1 good call - I'm thinking "no" but I'll double check.
3. I'm going to add all our leads/contacts/accounts/campaings etc data using Salesforce dataloader, so it'll be in our new Salesforce before we sync with new Marketo.
4. Thanks, I'll ask them for that.
5. Will do.
Thank you again for your time.
- How will our domain be affected? Will we keep the same domain for resources we currently have (Landing Pages, links etc)? Is there any redirect work to be done?
New account string = different CNAME value ("value" as in rdata / the right-hand-side of the CNAME record).
Thus you'll want to reduce the TTL on your existing CNAME record as low as possible to allow for quick migration.
Hi Sanford, thanks for the help - ok - I'll follow the advice, I'll check in with some of our internal engineers that happen to be great with this as well, and check back here for our findings.
Thanks for your help
I'm reading your post here: Changing CNAME - great explanations. I just want to make sure we're doing this right, so any light on the subject is great:
We got our new account string, like you said, we'll need a new CNAME. Also MKTO Support had this answer for us:
"The new instance needs to have a new CNAME because the CNAME of the previous instance (http://resources.mobify.com) is configured on your DNS. If you use the CNAME from the previous instance on the new instance, all the assets from the previous instance will not work because a CNAME can't resolve two sub-domains. Using a CNAME points to from the old instance to the new instance will break the links to your assets. Since tracking is a concern, you just need to feed the data to both subscriptions by adjusting the Munchkin tracking code used."
So here's what I believe we have to do:
Specific on the bold part from Marketo Support: Using a CNAME points to from the old instance to the new instance will break the links to your assets.
This means I shouldn't create any other redirect but the Domain Alias?
Thanks for the help!