Marketo email template formatting issue when forwarded or reply to from outlook app

jtanusri · ‎10-10-2023

Hello!

I have an interesting issue, i am running into this formatting issue where when i am forwarding a Marketo email.

The email template has a two-column article design (Image on the right and Copy on the left) for both - the desktop and the same is the design for the mobile 9instead of for mobile we usually have the image on the top and the copy in below). The image is showing up twice on both desktop and mobile when I forward or reply to from my Outlook desktop app.

Has anyone experienced a similar issue?

Please share if anyone has a resolution.

Thanks,

Tanu

Tanusri Jammalamadaka

Dave_Roberts · ‎10-11-2023

I'll pile on here to agree with what everyone's said so far.

The root of the issue here is most likely what happens to an email once it hits your inbox. Generally the way the email is coded for sending from Marketo to "inbox unknown" is that it has to be able to be received by all the different inboxes and interpreted as the same thing. This often means redundant code or funny little work-around the Outlook, Gmail, etc like to see in an email but other inboxes don't care about. Once the email hits a user's inbox, there's often a bunch of the code that gets "sanitized" from the original code b/c they all act like a bunch of spoiled children who don't want to share their toys and only accept code the way they want it and get rid of the rest. For this reason, the email that you forward IS NOT the same as the email you receive when sent from Marketo.

Typically the solution here is to use the "Forward to a Friend" link which will send a net-new email from Marketo to the recipient rather than sending along the one you just got which has been "interpreted" by your Email Service Provider once it hit your inbox.

View solution in original post

Darshil_Shah1 · ‎10-10-2023

Are you able to share the email's HTML? That will help to debug/troubleshoot.

To give some background, forwarding emails is known to break the formats of your emails and in many cases cause duplication of the elements within your emails. This is ultimately caused by how the email clients reread and render the HTML code of emails. Outlook client is known to distort emails in particular. Overall, this behavior and experience is just something you’ll want to keep in mind and be aware of and isn’t something you can entirely control. One method I’ve seen in alleviating this behavior’s impact to an extent is including a web view link at the top of your emails. This way even when elements of the email are duplicated or become distorted after being forwarded, users can still access the web view link to see how the email is supposed to render as a last resort.

jtanusri · ‎10-13-2023

Hi,

I have shared the code below.

Thanks,

Tanu

Tanusri Jammalamadaka

Darshil_Shah1 · ‎10-13-2023

Thank you, @jtanusri! Could you please update it so it is in the code editor? @Jo_Pitts1posted an article on how to highlight the code on the nation earlier this week if you want to refer to it.

Danielle_Wong · ‎10-10-2023

Do you have a light and dark mode version of the image? If so, you might want to remove the dark mode version of the image. I know that can cause duplication of images when the email is forwarded in outlook.

Jo_Pitts1 · ‎10-11-2023

@jtanusri , forwarding and replying to emails quite often causes problems as Outlook has a bad habit of stripping tags and styles. Paste in the HTML for the email, and we can take a look. Make the email as simple as possible (i.e. just the one element that is causing problems) so we don't have to wade through to much code

Cheers

Jo

Dave_Roberts · ‎10-11-2023

I'll pile on here to agree with what everyone's said so far.

The root of the issue here is most likely what happens to an email once it hits your inbox. Generally the way the email is coded for sending from Marketo to "inbox unknown" is that it has to be able to be received by all the different inboxes and interpreted as the same thing. This often means redundant code or funny little work-around the Outlook, Gmail, etc like to see in an email but other inboxes don't care about. Once the email hits a user's inbox, there's often a bunch of the code that gets "sanitized" from the original code b/c they all act like a bunch of spoiled children who don't want to share their toys and only accept code the way they want it and get rid of the rest. For this reason, the email that you forward IS NOT the same as the email you receive when sent from Marketo.

Typically the solution here is to use the "Forward to a Friend" link which will send a net-new email from Marketo to the recipient rather than sending along the one you just got which has been "interpreted" by your Email Service Provider once it hit your inbox.

Jo_Pitts1 · ‎10-11-2023

@Dave_Robertsm, nicely put. However, far fewer people use forward to friend than their native email client forward functionality.

I'd love to see @jtanusri's code to see what can be done about this. Usually it is quite resolvable (not all formatting issues, but the double image one).

Cheers

Jo

jtanusri · ‎10-13-2023

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" style="width: 100%;">
<head>
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<meta class="mktoColor" id="emailBackgroundColor" mktoname="Email Background Color" default="#ffffff" mktomodulescope="true" />
<meta class="mktoColor" id="viewEmailBackgroundColor" mktoname="View Email Background Color" default="#F4F3EF" mktomodulescope="true" />
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<meta class="mktoNumber" id="mainProductSpacer3" mktoname="Spacer Below Description" default="16" min="0" max="300" units="px" step="1" mktomodulescope="true" />
<meta class="mktoNumber" id="mainProductSpacer4" mktoname="Bottom Spacer" default="32" min="0" max="300" units="px" step="1" mktomodulescope="true" />
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<meta class="mktoColor" id="mainProductBorderColor" mktoname="Button Background Color" default="#8C1515" mktomodulescope="true" />
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<meta class="mktoColor" id="contantBackgroundColor3" mktoname="Module Background" default="#FFFFFF" mktomodulescope="true" />
<meta class="mktoNumber" id="contantSpacer3" mktoname="Top Spacer" default="32" min="1" max="300" units="px" step="1" mktomodulescope="true" />
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<meta class="mktoNumber" id="titleSpacer3" mktoname="Spacer" default="24" min="1" max="300" units="px" step="1" mktomodulescope="true" />
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<meta class="mktoNumber" id="reviewsSpacer" mktoname="Top Spacer" default="30" min="1" max="300" units="px" step="1" mktomodulescope="true" />
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<meta name="viewport" content="width=device-width, initial-scale=1, minimum-scale=1, maximum-scale=1" />
<meta name="robots" content="noindex,nofollow" />
<meta http-equiv="X-UA-Compatible" content="IE=edge" />
<link href="https://fonts.googleapis.com/css?family=Merriweather:300,400,700" rel="stylesheet" type="text/css" />
<link href="https://fonts.googleapis.com/css?family=Open+Sans:300,400,700" rel="stylesheet" type="text/css" />
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<![endif]-->
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<div style="display:none; white-space:nowrap; font:15px courier; line-height:0;">
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
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<table border="0" cellpadding="0" cellspacing="0" width="100%" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-spacing: 0; border-collapse: collapse;">
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<td class="outer" valign="top" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; word-break: break-word; -webkit-hyphens: none; -moz-hyphens: none; hyphens: none; width: 600px; border-collapse: collapse; background-color:${emailBackgroundColor};">
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<tr>
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<tbody>
<tr>
<td style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; word-break: break-word; -webkit-hyphens: none; -moz-hyphens: none; hyphens: none; border-collapse: collapse; width:100%;">
<table class="full-width" width="600" style="background-color: ${viewEmailBackgroundColor}; border-spacing: 0; Margin:0; padding:0;" role="presentation">
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<tr>
<td style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; word-break: break-word; -webkit-hyphens: none; -moz-hyphens: none; hyphens: none; border-collapse: collapse; width:100%;" align="center"> <h6 class="view" style=" font-size: 14px; font-weight: 400; Margin: 0; text-transform: uppercase; font-family: 'Source Sans Pro', calibri , arial; color: #928B81; line-height: 24px;" align="center"><a href="{{system.viewAsWebpageLink}}" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; color: #928B81; text-decoration: none;">${viewEmailText}</a></h6> </td>
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<tbody>
<tr>
<td style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; word-break: break-word; -webkit-hyphens: none; -moz-hyphens: none; hyphens: none; border-collapse: collapse; width:100%;">
<table class="full-width" width="600" style="background-color: ${headerBackgroundColor}; border-spacing: 0; Margin:0; padding:0;" role="presentation">
<tbody>
<tr>
<td style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-height:${headerSpacer};font-size:${headerSpacer};" height="${headerSpacer}">&nbsp;</td>
</tr>
<tr>
<td class="mktoImg" id="logo" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; word-break: break-word; -webkit-hyphens: none; -moz-hyphens: none; hyphens: none; text-align: center; border-collapse: collapse; vertical-align: top;" mktoname="image" mktolockimgstyle="true"><a href="https://{{my.logo:default=edit me}}"><img class="" src="http://mypage.8XXXXXX.org/rs/8XXXXXX/images/XXX logo - 3.png" style="width:100%;" alt="image 1" /></a></td>
</tr>
<tr>
<td style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-height:${headerSpacer2};font-size:${headerSpacer2};" height="${headerSpacer2}">&nbsp;</td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
</table>
<table id="headline" style="background-color: ${headlineBackgroundColor}; width: 600px; color:#2E2D29" width="600px" height="40px" align="center" border="0" cellpadding="0" cellspacing="0" class="mktoModule m_headline full-width" mktoname="Headline">
<tbody>
<tr>
<td style="padding: 0; background-color: ${headlineBackgroundColor};">
<table class="tab2 " width="100%" style="border-spacing: 0; Margin:0; padding:0;" role="presentation">
<tbody>
<tr>
<td class="mobile-spacer" width="32" style="font-size: 0;"></td>
<td class="col" style="font-family:'Source Serif Pro', serif; padding: 0; text-align: right;"> <h6 style="font-weight: 400; Margin: 0; font-size: 20px; line-height: 30px; text-transform: uppercase; color:#2E2D29;">${headlineText}</h6> </td>
<td class="mobile-spacer" width="32" style="font-size: 0;">&nbsp;</td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
</table>
<table id="Image" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-spacing: 0; border-collapse: collapse; background-color=${headerBackgroundColor}" bgcolor="${headerBackgroundColor}" width="600px" align="center" border="0" cellpadding="0" cellspacing="0" class="mktoModule m_header full-width" mktoname="image">
<tbody>
<tr>
<td style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; word-break: break-word; -webkit-hyphens: none; -moz-hyphens: none; hyphens: none; border-collapse: collapse; width:100%;">
<table class="full-width" width="600" style="background-color: ${headerBackgroundColor}; border-spacing: 0; Margin:0; padding:0;" role="presentation">
<tbody>
<tr>
<td style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-height:${imageSpacer};font-size:${imageSpacer};" height="${imageSpacer}">&nbsp;</td>
</tr>
<tr>
<td class="mktoImg" id="img31" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; word-break: break-word; -webkit-hyphens: none; -moz-hyphens: none; hyphens: none; text-align: center; border-collapse: collapse; vertical-align: top;" mktoname="image" mktolockimgsize="true" mktolockimgstyle="true"><img class="" src="https://mypage.8XXXXXX.org/rs/570-RCH-758/images/cisco-q4-23-hero.jpg" style="width:100%;" alt="image 1" /></td>
</tr>
<tr>
<td style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-height:${imageSpacer2};font-size:${imageSpacer2};" height="${imageSpacer2}">&nbsp;</td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
</table>
<table id="main-product" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-spacing: 0; border-collapse: collapse;" align="center" border="0" cellpadding="0" cellspacing="0" width="600px" class="mktoModule m_main-product full-width" mktoname="Main-product">
<tbody>
<tr>
<td class="top-spacer" style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-height:${mainProductSpacer};font-size:${mainProductSpacer};" height="${mainProductSpacer}">&nbsp;</td>
</tr>
<tr>
<td style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;background-color:${mainProductBackgroundColor};" bgcolor="${mainProductBackgroundColor}" valign="top">
<table style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-spacing: 0; border-collapse: collapse; margin-top: 0; margin-right: 0; margin-bottom: 0; margin-left: 0;" align="center" border="0" cellpadding="0" cellspacing="0" width="100%">
<tbody>
<tr>
<td class="mobile-spacer" width="32" style="font-size: 0;">&nbsp;</td>
<td style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; word-break: break-word; -webkit-hyphens: none; -moz-hyphens: none; hyphens: none; border-collapse: collapse; ">
<table class="table1-2" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-spacing: 0; border-collapse: collapse; vertical-align: top;" align="center" border="0" cellpadding="0" cellspacing="0">
<tbody>
<tr>
<td class="primary-font title" style="-moz-hyphens: none;-webkit-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-ms-text-size-adjust: 100%;hyphens: none;color: #651C32;font-family:'Source Serif Pro', serif;font-size: 36px;font-weight: 400;line-height: 48px;text-align: left;border-collapse: collapse;">
<div class="mktoText" mktoname="Product Title" id="productTitle" style="color: #651C32;font-size: 28px;font-weight: 400;line-height: 40px;text-align: left;border-collapse: collapse;">
<p class="title" style="margin-top: 0; margin-right: 0; margin-bottom: 0;"><a class="title" href="https://{{my.Hero Learn More:default=edit me}}" style="text-decoration: none; color: #651c32;" target="_blank">Annual Benefits Enrollment Begins</a></p>
</div> </td>
</tr>
<tr>
<td style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-height:${mainProductSpacer2};font-size:${mainProductSpacer2};" height="${mainProductSpacer2}">&nbsp;</td>
</tr>
<tr>
<td class="secondary-font text" style="-moz-hyphens: none;-webkit-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-ms-text-size-adjust: 100%;hyphens: none;font-family: 'Source Sans Pro', calibri , arial;font-size: 16px;font-weight: 400;line-height: 24px;color: #000000;text-align: left;border-collapse: collapse;">
<div class="mktoText" mktoname="Product Description" id="productDescription">
<p style="margin-top: 0; margin-right: 0; margin-bottom: 0;"><span style="color: #000000; font-family: 'Source Sans Pro'; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Annual Benefits Enrollment runs from Wednesday, October 25 to Friday, November 10 (Veterans Day) at 11:59 pm Central Time. This is your opportunity to change or update your benefits. To learn more about what’s new and what’s changing in 2024, attend a benefits session on November 2 or 8.</span></p>
</div> </td>
</tr>
<tr>
<td style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-height:${mainProductSpacer3};font-size:${mainProductSpacer3};" height="${mainProductSpacer3}">&nbsp;</td>
</tr>
<tr>
<td class="cta" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; word-break: break-word; -webkit-hyphens: none; -moz-hyphens: none; hyphens: none; border-collapse: collapse;">
<table style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-spacing: 0; border-collapse: collapse;" align="left" border="0" cellpadding="0" cellspacing="0">
<tbody>
<tr>
<td class="button" style="hyphens: none; -webkit-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; word-break: break-word; -webkit-hyphens: none; -moz-hyphens: none; -ms-text-size-adjust: 100%; -webkit-border-radius: 2px; -moz-border-radius: 2px; border-radius: 2px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
border-collapse: collapse;font-family: 'Source Sans Pro', calibri , arial;" align="center" bgcolor="${mainProductButtonBackgroundColor}"> <a href="https://{{my.${mainProductLinkText2}:default=edit me}}" target="_blank" class="secondary-font button" style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;background-clip: padding-box;font-size: 16px;font-weight: 600;line-height: 24px;line-spacing: 0.5px;text-transform: uppercase;color:
#f4f3ef;padding-top: 8px;padding-right: 16px;padding-bottom: 8px;padding-left: 16px;display: inline-block;-webkit-border-radius: 2px;
-moz-border-radius: 2px;border-radius: 2px;-moz-background-clip: padding;-webkit-background-clip: padding-box;text-decoration: none;border-left-color:${mainProductBorderColor};border-right-width:${mainProductBorderSize};border-bottom-width:${mainProductBorderSize};border-left-width:${mainProductBorderSize};border-top-style:
solid;border-top-width:${mainProductBorderSize};border-bottom-style: solid;border-left-style: solid;border-top-color:${mainProductButtonBackgroundColor};
border-right-color:${mainProductButtonBackgroundColor};border-bottom-color:${mainProductButtonBackgroundColor};border-right-style: solid;background-color:${mainProductButtonBackgroundColor}; color: #F4F3EF; font-family: 'Source Sans Pro', calibri , arial;">${mainProductLinkText}</a> </td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
</table> </td>
<td class="mobile-spacer" width="32" style="font-size: 0;">&nbsp;</td>
</tr>
</tbody>
</table> </td>
</tr>
<tr>
<td style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-height:${mainProductSpacer4};font-size:${mainProductSpacer4};" height="${mainProductSpacer4}">&nbsp;</td>
</tr>
</tbody>
</table>
<table id="title1" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-spacing: 0; border-collapse: collapse; background-color:${titleBackgroundColor1};" bgcolor="${titleBackgroundColor1}" align="center" border="0" cellpadding="0" cellspacing="0" width="600" class="mktoModule m_contacts full-width" mktoname="Title 1">
<tbody>
<tr>
<td class="mobile-spacer" width="32" style="font-size: 0;">&nbsp;</td>
<td style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; word-break: break-word; -webkit-hyphens: none; -moz-hyphens: none; hyphens: none; border-collapse: collapse;">
<table class="table-inner" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-spacing: 0; border-collapse: collapse;" align="center" border="0" cellpadding="0" cellspacing="0" width="100%">
<tbody>
<tr>
<td style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-height:${titleSpacer1};font-size:${titleSpacer1};" height="${titleSpacer1}">&nbsp;</td>
</tr>
<tr>
<td class="primary-font title" style="-moz-hyphens: none;-webkit-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-ms-text-size-adjust: 100%;hyphens: none;font-family:'Source Serif Pro', serif; text-align: center;color: #2E2D29;font-size: 32px;line-height: 40px;font-weight: 400px;border-collapse: collapse;">
<div class="mktoText" mktoname="Title" id="titleTop">
<p class="title" style="margin-top: 0px; margin-bottom: 0px;"><span style="color: #651c32;"><span style="color: #651c32; font-family: 'Source Serif Pro'; font-size: 32px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #f4f3ef; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">The Care You May Need</span></span></p>
</div> </td>
</tr>
<tr>
<td style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-height: 0.4px;font-size: 0;" height="3px">
<div class="mktoText" mktoname="Right Text" id="spaa1">
<p style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; line-height: 8px; font-size: 8px; margin: 0;" height="8"><br /></p>
</div>
<table style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-height: 0.4px;font-size: 0; background-color: #B83A4B;" align="center" border="0" cellpadding="0" cellspacing="0" width="58" height="3">
<tbody>
<tr>
<td>&nbsp;</td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
</table> </td>
<td class="mobile-spacer" width="32" style="font-size: 0;">&nbsp;</td>
</tr>
</tbody>
</table>
<table id="photoR" style="border-spacing: 0; border-collapse: collapse;" align="center" width="600" cellspacing="0" cellpadding="0" border="0" class="mktoModule m_photoR full-width" mktoname="PhotoR">
<tbody>
<tr>
<td class="module" style="word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;background-color:${photoRBackgroundColor1};" valign="top" bgcolor="${photoRBackgroundColor1}">
<table class="full unboxed" style="border-spacing: 0; border-collapse: collapse; margin-top: 0; margin-right: auto; margin-bottom: 0; margin-left: auto; width: 100%;" align="center" cellspacing="0" cellpadding="0" border="0">
<tbody>
<tr>
<td style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-height:${photoRSpacer1};font-size:${photoRSpacer1};" height="${photoRSpacer1}">&nbsp;</td>
</tr>
<tr>
<td class="mobile-spacer" width="32" style="font-size: 0;">&nbsp;</td>
<td class="contents" style="word-break: break-word; -webkit-hyphens: none; -moz-hyphens: none; hyphens: none; border-collapse: collapse;">
<table class="content web" style="border-spacing: 0; text-align: center;" role="presentation">
<tbody>
<tr class="row">
<td class=" text col" style=" -moz-hyphens: none;-webkit-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-ms-text-size-adjust: 100%;hyphens: none;color: #FFFFFF;font-size: 16px;line-height: 24px;border-collapse: collapse;text-align: left;vertical-align: top;">
<div class="mktoText" mktoname="Desktop Title" id="title12">
<p class="title primary-font" style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: 'Source Serif Pro'; font-size: 22px; color: #651c32; line-height: 26px;"><a href="https://{{my.XXX life learn more:default=edit me}}" style="text-decoration: none; color: #651c32; margin: 0;">All the Places You Can Get Care</a></span></p>
</div>
<div class="mktoText" mktoname="Desktop Space" id="space122">
<p style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; line-height: 8px; font-size: 8px; margin: 0;" height="8">&nbsp;</p>
</div>
<div class="mktoText" mktoname="Desktop Description" id="i37">
<p class="bold secondary-font" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; font-family: 'Source Sans Pro' , calibri , arial; color: #000000; font-weight: 400; margin: 0;">LifeConnections Health Center offers same-day primary XXX, Monday – Saturday. Explore all your options for XXX with Stanford Medicine, including our new orthopaedic program.</p>
</div>
<div class="mktoText" mktoname="Desktop Space" id="space321">
<p style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; line-height: 8px; font-size: 8px; margin: 0;" height="8">&nbsp;</p>
</div>
<div class="mktoText" mktoname="Desktop Link" id="link1">
<p class="link secondary-font" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; font-family: 'Source Sans Pro'; margin: 0;"><a href="https://{{my.XXX life learn more:default=edit me}}" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; text-decoration: none; color: #007c92;">Learn More</a><br /><a href="https://8XXXXXXalliance.org/content/dam/shca/cisco/docs/p835910-shca-2023-where-find-XXX-11x8.5-cisco-digital.pdf" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; text-decoration: none; color: #007c92;" target="_blank">Download Guide</a><br /><a href="https://8XXXXXX.org/XXX-clinics/acute-injury-program.html" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; text-decoration: none; color: #007c92;" target="_blank">View New Program</a><br /></p>
</div> </td>
<td class="mobile-spacer-gap col " height="21" width="21" style="font-size: 0;">&nbsp;</td>
<td class="mktoImg img1 col" id="img1ey2" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; word-break: break-word; -webkit-hyphens: none; -moz-hyphens: none; hyphens: none; text-align: center; border-collapse: collapse; vertical-align: top;" mktoname="image" mktolockimgsize="true" mktolockimgstyle="true"><img class="img1" src="https://mypage.8XXXXXX.org/rs/570-RCH-758/images/cisco-q4-23-where-to-get-XXX.jpg" alt="image 2" style=" max-width: 260px; heigth:180px;" /></td>
</tr>
</tbody>
</table>
<table class="content mobile" style="display:none;border-spacing: 0; text-align: center;" role="presentation">
<tbody>
<tr>
<td class="mktoImg img1 col" id="imgeyhbk2_" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; word-break: break-word; -webkit-hyphens: none; -moz-hyphens: none; hyphens: none; text-align: center; border-collapse: collapse; vertical-align: top;" mktoname="image" mktolockimgsize="true" mktolockimgstyle="true"><img class="img1" src="https://mypage.8XXXXXX.org/rs/570-RCH-758/images/cisco-q4-23-where-to-get-XXX.jpg" alt="image 2" style=" max-width: 248px; heigth:180px;" /></td>
</tr>
<tr>
<td class="mobile-spacer-gap col " height="21" style="font-size: 0;">&nbsp;</td>
</tr>
<tr class="row">
<td class=" text col" style=" -moz-hyphens: none;-webkit-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-ms-text-size-adjust: 100%;hyphens: none;color: #FFFFFF;font-size: 16px;line-height: 24px;border-collapse: collapse;text-align: left;vertical-align: top;">
<div class="mktoText" mktoname="Mobile Title" id="title12_">
<p class="title primary-font" style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: 'Source Serif Pro'; font-size: 22px; color: #651c32; line-height: 26px;"><a href="https://{{my.XXX life learn more:default=edit me}}" style="text-decoration: none; color: #651c32; margin: 0;">All the Places You Can Get Care</a></span></p>
</div>
<div class="mktoText" mktoname="Mobile Space" id="space122_">
<p style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; line-height: 8px; font-size: 8px; margin: 0;" height="8">&nbsp;</p>
</div>
<div class="mktoText" mktoname="Mobile Description" id="i337_">
<p class="bold secondary-font" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; font-family: 'Source Sans Pro'; color: #000000; font-weight: 400; margin: 0;">LifeConnections Health Center offers same-day primary XXX, Monday – Saturday. Explore all your options for XXX with Stanford Medicine, including our new orthopaedic program.</p>
</div>
<div class="mktoText" mktoname="Mobile Space" id="space321_">
<p style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; line-height: 8px; font-size: 8px; margin: 0;" height="8">&nbsp;</p>
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<p class="bold secondary-font" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; font-family: 'Source Sans Pro'; color: #000000; font-weight: 400; margin: 0;">This year’s vaccine is now available for adults and children. Make an appointment and learn more from Stanford Health Care.</p>
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<p class="bold" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; font-family: 'Source Sans Pro' , calibri , arial; color: #000000; font-weight: 400; margin: 0;">Stanford Medicine’s Anne Liu, MD, an infectious disease expert, answers questions about flu, COVID-19, and respiratory syncytial virus (RSV) vaccines.</p>
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<p class="bold" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; font-family: 'Source Sans Pro' , calibri , arial; color: #000000; font-weight: 400; margin: 0;">Early detection is key to beating prostate cancer, the second leading cause of cancer death in men. Get screened for yourself and for those you love.</p>
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<p class="bold" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; font-family: 'Source Sans Pro' , calibri , arial; color: #000000; font-weight: 400; margin: 0;">Women ages 40 and over are advised to talk to their XXX XXX provider about when to start having mammograms and how often. For details, read on.</p>
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<p class="title" style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: 'Source Serif Pro', serif; font-size: 22px; color: #651c32; line-height: 26px;"><a href="https://{{my.Section 2 Feature 1:default=edit me}}" style="text-decoration: none; color: #651c32; margin: 0;">How to Have Healthier, More Glowing Skin</a></span></p>
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<p style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; line-height: 8px; font-size: 8px; margin: 0;" height="8">&nbsp;</p>
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<p style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; line-height: 8px; font-size: 8px; margin: 0;" height="8">&nbsp;</p>
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<p class="title" style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: 'Source Serif Pro', serif; font-size: 22px; color: #651c32; line-height: 26px;"><a href="https://{{my.Section 2 Feature 1:default=edit me}}" style="text-decoration: none; color: #651c32; margin: 0;">How to Have Healthier, More Glowing Skin</a></span></p>
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<p style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; line-height: 8px; font-size: 8px; margin: 0;" height="8">&nbsp;</p>
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<p class="bold secondary-font" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; font-family: 'Source Sans Pro' , calibri , arial; color: #000000; font-weight: 400; margin: 0;">Stanford Medicine dermatologist Zakia Rahman, MD , shares complexion and skin cancer prevention tips. Schedule your annual skin check at LifeConnections.</p>
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<p class="title primary-font" style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: 'Source Serif Pro'; font-size: 22px; color: #651c32; line-height: 26px;"><a href="https://{{my.Section 2 Feature 2:default=edit me}}" style="text-decoration: none; color: #651c32; margin: 0;">Safeguarding Teens on Social Media</a></span></p>
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<p class="bold secondary-font" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; font-family: 'Source Sans Pro' , calibri , arial; color: #000000; font-weight: 400; margin: 0;">The Stanford Center for Youth Mental Health and Wellbeing program director discusses advice for parents, a new law, and engaging teens in platform design.</p>
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<p class="bold secondary-font" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; font-family: 'Source Sans Pro'; color: #000000; font-weight: 400; margin: 0;">Are extra lean runners faster? Stanford’s track team head physician says no. In fact, they have more XXX problems. Improving diet helps.</p>
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<p style="margin-top: 0; margin-right: 0; margin-bottom: 0;">If you are feeling ill or have a minor injury, the LifeConnections Health Center offers same-day primary XXX service, Monday - Saturday.</p>
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<td><a href="https://{{my.tt:default=edit me}}" style="width:21px;"><img src="http://mypage.8XXXXXX.org/rs/8XXXXXX/images/twitterIcon.png" alt="Twitter Logo" width="21" style="display:inline-block;border-width:0;max-width: 30px;" /></a></td>
<td style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; font-size: 0px; margin: 0; display:inline-block;" width="17">&nbsp;</td>
<td><a href="https://{{my.fb:default=edit me}}"><img src="http://mypage.8XXXXXX.org/rs/8XXXXXX/images/FacebookIcon.png" alt="Facebook Logo" width="11" style="display:inline-block;border-width:0;max-width: 11px;" /></a></td>
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<td><a href="https://{{my.it:default=edit me}}"><img src="http://mypage.8XXXXXX.org/rs/8XXXXXX/images/InstagramIcon.png" alt="Instagram Logo" width="20" style="display:inline-block;border-width:0;max-width: 20px;" /></a> </td>
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<td><a href="https://{{my.li:default=edit me}}"><img src="http://mypage.8XXXXXX.org/rs/8XXXXXX/images/LinkedInIcon.png" alt="LinkedIn Logo" width="18" style="display:inline-block;border-width:0;max-width: 18px;" /></a> </td>
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<div class="mktoText" mktoname="Footer Text" id="footerText2">
<p class="button" style="margin: 0;"><span style="color: #ffffff; font-size: 16px;">Questions about coverage? The Stanford Member Services Team can help. Call <a href="tel:844‑845‑8078" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; color: #ffffff; font-family: 'Source Sans Pro' , calibri , arial; text-decoration: none;" class="secondary-font">1-844-845-8078 </a>(<a class="mktNoTrack" style="text-decoration: none; cursor: auto; color: #ffffff;">Monday - Friday, 6:30 a.m. - 7:00 p.m. PT</a>) or visit <a href="https://{{my.XXXLifeConnections:default=edit me}}" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; color: #ffffff; font-family: 'Source Sans Pro' , calibri , arial; text-decoration: none;" class="secondary-font">XXXLifeConnections.com</a> for more information.</span></p>
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<p class="button" style="margin: 0;"><span style="color: #ffffff; font-size: 16px;"><br />This email was sent to {{lead.Email Address:default=edit me}}</span></p>
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<p style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; font-size: 0px; margin: 0;" height="10">&nbsp;</p>
<p style="margin: 0;">You are receiving this as a LifeConnections Medical Plan member.</p>
<p class="button" style="margin: 0;"><span style="color: #ffffff; font-size: 16px; line-height: 24px;">To unsubscribe from future emails, </span><a href="https://{{my.unsubLink:default=edit me}}" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; color: #ffffff; font-family: 'Source Sans Pro' , calibri , arial;" class="secondary-font">CLICK HERE.</a></p>
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<p class="button" style="margin: 0;"><a href="https://{{my.location:default=edit me}}" style="text-decoration: none; color: #ffffff; font-size: 16px; line-height: 24px;"><br />Stanford Health Care <span>⋅</span> 300 Pasteur Drive <span>⋅</span> Stanford, CA 94305<br /></a></p>
<p class="button" style="font-size: 16px; font-weight: 400; line-height: 24px; padding-bottom: 0; margin: 0;"><a href="https://{{my.legal:default=edit me}}" style="color: #ffffff;">Legal Disclaimer</a>&nbsp;|&nbsp;<a href="https://{{my.privacy:default=edit me}}" style="color: #ffffff;">Privacy</a>&nbsp;|&nbsp;<a href="https://{{my.conduct:default=edit me}}" style="color: #ffffff;">Code of Conduct</a></p>
<p class="button" style="font-size: 16px; font-weight: 400; line-height: 24px; padding-bottom: 0; margin: 0;"><a href="https://{{my.nondiscrimination:default=edit me}}" style="color: #ffffff;">Notice of Nondiscrimination</a>&nbsp;</p>
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Tanusri Jammalamadaka

Jo_Pitts1 · ‎10-13-2023

@jtanusri ,

Two things:

Refer to my post on how to post code - https://nation.marketo.com/t5/product-blogs/posting-code-in-discussions/ba-p/341001/highlight/true. It'll make it a lot easier for us to help you.
Is this the simplest form of the email. Have you removed all other modules other than the one causing you problems? Again, this will help us help you.

Cheers

Jo

Marketo email template formatting issue when forwarded or reply to from outlook app

Marketo email template formatting issue when forwarded or reply to from outlook app

Re: Marketo email template formatting issue when forwarded or reply to from outlook app

Re: Marketo email template formatting issue when forwarded or reply to from outlook app

Re: Marketo email template formatting issue when forwarded or reply to from outlook app

Re: Marketo email template formatting issue when forwarded or reply to from outlook app

Re: Marketo email template formatting issue when forwarded or reply to from outlook app

Re: Marketo email template formatting issue when forwarded or reply to from outlook app

Re: Marketo email template formatting issue when forwarded or reply to from outlook app

Re: Marketo email template formatting issue when forwarded or reply to from outlook app

Re: Marketo email template formatting issue when forwarded or reply to from outlook app

Re: Marketo email template formatting issue when forwarded or reply to from outlook app