How to get a phone number to open in sms

[Michell_Bauer]

In a marketo email I added the Example:  <a href="sms:123456789">123456789</a> tag so when someone sees the email on their phone, they can click the number and it should open up on their messenger. When I sent myself a test I get a 404 page not found error. When  I removed the tracking nothing happens when I click the number. Any ideas?

Email client: Outlook

Phone: Samsung Galaxy 7

[SanfordWhiteman]

Please move the thread to Products​ to continue. This space is for feedback about the Nation website, not support.

[talhakhalid]

Kindly tell us what's the solution for this problem when I added the <a href="sms: number here">SMS</a> anchor tag and the user click on number in the email then it is going to the 404 page but it should go the sms screen on mobile.

[SanfordWhiteman]

Make sure you’re adding the no-track class.

<a class="mktNoTrack" href="sms:+3310203040">

[talhakhalid]

I tried this already but using this class we lost the click function on the phone number. After using this class the user are not able to click the phone number its just show the plain text.

[SanfordWhiteman]

I don’t think you understand what mktNoTrack does? That class tells Marketo not to rewrite the link, so it will remain exactly as-is. This is necessary to ensure the widest functionality of non-http: links, such as mailto:, tel:, and sms:.

There’s no way for mktNoTrack to reduce the native functionality of a link, it can only increase the reliability of the native functionality (at the cost of not logging Clicked Email).

[talhakhalid]

Thanks for replying, here is attached image of adding class with anchor tag. I have used this code in the code editor:

<a class="mktNoTrack" href="sms:+16465586696">(646) 558-6696</a>

And after that I received email here is the screenshot:

You can see when I added the class mktNoTrack with the anchor tag then I'm not able to click the phone number. Kindly let me know if Marketo have any Email Settings for this purpose?? 

[SanfordWhiteman]

What is the actual raw HTML behind that? Is there an A tag at all?

[talhakhalid]

Here is my HTML div structure:

 <div class="mktoText" mktoname="Text" id="SubHeadline2-text-ca30917dc-e520-417a-a5d9-c1344a8904c7"><div style="text-align: left;">Dear {{lead.First Name:default=Patient}}, 
<br /> 
<br /> 
<span style="color: #213b71;"><span style="color: #213b71;">We are writing to let you know that Amilcar Rizzo, MD has early morning and evening availability at Schweiger Dermatology Group - Second Avenue. He remains available Tuesday 1:30pm - 7:30pm &amp; Thursday 7:30am - 1:30pm. Please text <a class="mktNoTrack" href="sms:+16465586696">(646) 558-6696</a> or call <a href="tel:2129809292" target="_blank" id="" style="color: #213b71;">(212) 980-9292</a> to schedule an appointment. <br /><br /></span></span>An annual skin exam is an important part of your preventative healthcare routine. A skin exam helps detect skin cancer before it spreads and when it’s at its most treatable. Early detection is essential. 
<br /> 
</div>
</div>

 Please check and let me know if have any change??? Thanks

[SanfordWhiteman]

I need to see the HTML as rendered in the actual email.

Not the email asset or template in the editor — the actual email.