How to disable email validation rules set on Form's Email field ?

[MMundra1]

Hi All,

My customer is using a Marketo form which has Email address field (Data type = Email) without any custom validation on it.

The issue is when I am using this form on Marketo Landing page, it is not allowing me to enter email address with "@gmail.com", @yahoo.com etc, and throwing an error "Please enter valid email address".

I have checked the form validation rules and it's inactive and disabled at the form level as well. It seems like this rule is set at the backend but I am not able to cross check it (if any).

Could you please let me know what could be the solution to tackle this issue and make my form field to accept all the domains ?

[Jasbir_Kaur]

Hi @MMundra1,

If the Global Form Validation Rule is not applied, then only JS is working on your page for the email validation, you need to remove that. Please check it at the template and LP both.

Let me know in case of any concerns.

Thanks!

Jasbir

[Darshil_Shah1]

Well, if you don't have the Global Form Validation rule enabled on your form, then it's likely that you have a custom JS deployed to allow only business/work email addresses. We'd need the link to the page to see and validate that though.

[MMundra1]

Hi @Darshil_Shah1 @Jasbir_Kaur I have used the form on Guided as well as Standard LP and it's showing me the same error. I am not sure how JS is causing this issue. 

[Jasbir_Kaur · Accepted solution]

Hi @MMundra1,

The script is used on this page here.

https://go.nauto.com/rs/055-HBB-531/images/Email_Script.js

Thanks!

Jasbir

[MMundra1]

Thank you so much @Jasbir_Kaur. It helps !

[Jasbir_Kaur]

Most welcome @MMundra1!

[Michael_Florin]

Well, that validation must be somewhere. Most likely on LP or LP template level in a javascript. If you showed us that landing page we should be able to point at it.

EDIT: Oops, sorry, I'm late to the party. It's amazing how quickly people respond here.