Engagement stream cadence not followed

Anonymous
Not applicable

Engagement stream cadence not followed

We recently created a new engagement stream and have the cast cadence set to every other Tuesday. I just checked the stream and report and see that an email went out this Tuesday and then the second email went out on Wednesday of the same week. Could you tell me why that is and how to make sure that doesn't happen in the future since we plan to add additional emails to the stream?

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Thanks in advance for your help.

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5 REPLIES 5
Jessica_Kao3
Level 10 - Champion Alumni

Re: Engagement stream cadence not followed

Can you send a screen shot of the report? Check the setup of the report?  Were these emails used by any other program?

I would identify a few leads that received the email on wednesday and look at their activity history and see which program it was that sent the email to confirm that it is the engagement program. 

Devraj_Grewal
Level 10 - Champion Alumni

Re: Engagement stream cadence not followed

Agree. Also click the "View" option under Streams and go to "Leads". For "All Casts" that will show if the second email actually cast from this stream or not.

Anonymous
Not applicable

Re: Engagement stream cadence not followed

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Anonymous
Not applicable

Re: Engagement stream cadence not followed

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These emails were not used in other programs - this report is in the analytics section under engagement stream reports.

Josh_Hill13
Level 10 - Champion Alumni

Re: Engagement stream cadence not followed

Your first cast is set to Wed and your next cast is always on Tuesdays.