Can we continue with same marketo community account in next organization?

[Sant_Singh_Rath]

Hi There,

If someone has changed his job and wants to continue with same marketo community account, how we can do that? Is there any way?

Thanks,
Sant

[Janet_Dulsky]

Sant Singh Rathaur​, this Changed Jobs document gives you all the information you need about swapping your old Community profile to a new one if you change jobs. Simply email MarketoCares@Marketo.com your old email and your new email and they will do the swap for you. It's important to note that any content you created on your new profile will be overwritten by the content in your old profile.

Thank you.

Janet

[Ariel_Sasso3]

Hi Janet, 

 I emailed MarketoCares but not have heard back, and I need my new profile merged with my old one. 

I need my email address from asasso1@us.ibm.com merged into my ariel.sasso@automatoninc.com address, with my IBM address profile/content/points from that address to this one. Please let me know what else I need to do 

Thanks 

[Jon_Chen]

Hello Ariel,

I have sent you an email to your automatoninc.com address regarding the swap. For future reference, account swaps are now done by the domain CustomerCare@Marketo.com. Please reach out if you have any other questions!

Thanks,

Jon

[Janet_Dulsky]

Ariel Sasso‌, Jonathan Chen‌ will work with Customer Care to get your profile swap taken care of.

Thank you for reaching out.

Janet

[Michael_Tucker1]

Hey Ariel, 

Good to hear from you... hope you're well. Yes, you can definitely get your profile merged... I just did this last year. It's more like they transfer your old profile to your new contact information / organization actually. So don't put a lot of activity on your new community account until they do the transfer because that will be overwritten by your old profile. 

Net/net, the only thing that I lost was my points and history of interactions badges on community. They gave me a bulk amount of points to help qualify for future badges, etc. but I don't think that feature is used that much on Jive anyways so it really wasn't a major concern for me. 

Hope that helps, 

Michael Tucker

[Michael_Tucker1]

That's a great email address Janet Dulsky​...

[Janet_Dulsky]

Michael Tucker​, I wish I could take credit for the email alias name but all the credit lies with our Customer Care team...because they do truly care!

[Sant_Singh_Rath]

Thanks Janet Dulsky​. This is really helpful.

[Devraj_Grewal · Accepted solution]

Sant,

Here is a post from Janet about the process required: Changed Jobs?

[Sant_Singh_Rath]

Thanks Devraj.. It's really helpful.

[Gerard_Donnell4]

Hi Sant Singh Rathaur​,

I have done just that. I created an account with my generic gmail and then asked Janet Dulsky​ (I think it was) to help join them together.

[Sant_Singh_Rath]

Thanks Gerard Donnelly! When you are saying generic email do you mean personal email address?

[Anne_Angele1]

Support can connect your old account to a new one. Just make sure you don't use your new account for anything until it's connected or you can end up losing history, points, etc.

[Sant_Singh_Rath]

Thanks Anne!

[Gerard_Donnell4]

Hi, Yes I mean just your personal email address.