Can we continue with same marketo community account in next organization?

[Sant_Singh_Rath]

Hi There,

If someone has changed his job and wants to continue with same marketo community account, how we can do that? Is there any way?

Thanks,
Sant

[Gerard_Donnell4]

Hi Sant Singh Rathaur​,

I have done just that. I created an account with my generic gmail and then asked Janet Dulsky​ (I think it was) to help join them together.

[Sant_Singh_Rath]

Thanks Gerard Donnelly! When you are saying generic email do you mean personal email address?

[Gerard_Donnell4]

Hi, Yes I mean just your personal email address.

[Anne_Angele1]

Support can connect your old account to a new one. Just make sure you don't use your new account for anything until it's connected or you can end up losing history, points, etc.

[Sant_Singh_Rath]

Thanks Anne!

[Devraj_Grewal · Accepted solution]

Sant,

Here is a post from Janet about the process required: Changed Jobs?

[Sant_Singh_Rath]

Thanks Devraj.. It's really helpful.

[Janet_Dulsky]

Sant Singh Rathaur​, this Changed Jobs document gives you all the information you need about swapping your old Community profile to a new one if you change jobs. Simply email MarketoCares@Marketo.com your old email and your new email and they will do the swap for you. It's important to note that any content you created on your new profile will be overwritten by the content in your old profile.

Thank you.

Janet

[Sant_Singh_Rath]

Thanks Janet Dulsky​. This is really helpful.