Michael Tucker, I wish I could take credit for the email alias name but all the credit lies with our Customer Care team...because they do truly care!
I emailed MarketoCares but not have heard back, and I need my new profile merged with my old one.
I need my email address from email@example.com merged into my firstname.lastname@example.org address, with my IBM address profile/content/points from that address to this one. Please let me know what else I need to do
Good to hear from you... hope you're well. Yes, you can definitely get your profile merged... I just did this last year. It's more like they transfer your old profile to your new contact information / organization actually. So don't put a lot of activity on your new community account until they do the transfer because that will be overwritten by your old profile.
Net/net, the only thing that I lost was my points and history of interactions badges on community. They gave me a bulk amount of points to help qualify for future badges, etc. but I don't think that feature is used that much on Jive anyways so it really wasn't a major concern for me.
Hope that helps,
I have sent you an email to your automatoninc.com address regarding the swap. For future reference, account swaps are now done by the domain CustomerCare@Marketo.com. Please reach out if you have any other questions!