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Issue Description When a lead fills out the form in Marketo, Marketo sync fails with an error  "Duplicates_Detected."   Issue Resolution This error, "Failed: DUPLICATES_DETECTED: Use one of these records?" is a message Salesforce is sending back to Marketo, rejecting the attempt to sync the record. This means there's a setting in SFDC preventing duplicates from being created, possibly due to a custom deduplication rule on the SFDC side.   Recommended steps : Check the dedupe settings and check for these leads in SFDC based on the things other than the email address like first name, last name etc. You may need to work with your SFDC admin to determine why Salesforce rejecting the record as duplicate. Who This Solution Applies To Customers integrated with Salesforce Is this article helpful ? YesNo
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Issue When adding a checkbox field to the form, usually it appears after the field label. Here is how to swap the check box to the left and label to the right. Solution Checkbox position can be changed by following the below steps: Insert the checkbox field into the form Delete the text in the field label Set the label width to zero, set field width to 10 Add rich text to the form (enter in the rich text editor what you want to appear to the right of the checkbox) Move the rich text block to the right of the field.        
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Issue You can't delete a lead/person due to a permission error. Solution If your User Permissions do not include "Delete Lead/Person," you will be unable to delete lead records and will encounter a Permission Error (insufficient privileges/permissions). To resolve this, an administrator will need to add the following permissions for you: "Delete Lead/Person" "Run Single Flow Action"  
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There is an option to configure specific company names from being included in the RTP email reports (daily/weekly). Simply submit a support ticket with the exact names you would like to exclude and the support team will make the configuration.    
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Issue Description When I navigate to Admin>munchkin, I see option to select workspace. Why is that? Issue Resolution People generally use workspsce either because of their companies geographical location or Business Unit. In each case, the separation is because the marketing assets are completely different.  With that said, If you're using Workspaces in your Marketo account, you probably also have separate web presences that correspond to your workspaces. In that case, you can use the Munchkin tracking Javascript to assign your anonymous people to the correct workspace and partition. This is used to differentiate appropriate leads within workspace with the help of appropriate tracking.     If you don't use the special workspace Munchkin code, the people will be assigned to the default partition that was created when your account was set up. It's named "Default" initially, but you might have changed that in your own Marketo account.   You can only use one Munchkin tracking script for a single partition and workspace on a page. Do not include tracking scripts for multiple partitions/workspaces on your website. I would also like to mention that Landing pages created in Marketo automatically contain tracking code, so you don’t need to put this code on them. Who This Solution Applies To People who use Workspaces and Person Partitions Is this article helpful ? YesNo
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Issue You are pulling the folder ID from the UI, but it is not working in your API calls.   Solution Retrieve the Folder ID from an API query call (GET Folder byName), and use the ID given from that call to make additional calls.    
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What is HSTS? The HTTP Strict-Transport-Security response header (often abbreviated as HSTS) lets a web site tell browsers that it should only be accessed using HTTPS, instead of using HTTP.  This prevents man-in-the-middle attacks by telling the browser it should never interact with their domain without first establishing a secure HTTPS connection.   What does this mean for Marketo assets? A domain can assert the HSTS policy for all of it's subdomains.  This means both the subdomains used for Marketo landing pages and the subdomains for Marketo tracking links must also be secured with SSL certificates.  If HSTS is asserted and the Marketo subdomains are not secured, people that visit landing pages or click on tracked links in emails will receive security errors and browsers will not load the pages.   This is resolved by purchasing both Secured Domains for Landing Pages and Secured Domains for Tracking Links.  There are very few exceptions where a domain utilizing HSTS will not need to secure both landing page domains and tracking link domains.   How do I know if my domain is using HSTS? Reach out to your IT and/or web development team to confirm whether or not your domain utilizes HSTS and if both Secured Domains and Tracking Links are necessary for your business.  If your website utilizes HSTS and has the "include subdomains" flag set to true, you will need to secure both your landing page domains and tracking link domains in almost all circumstances.   Google Chrome has a built in HSTS checker that you can use to verify your HSTS settings.   1.  Visit the root domain of your website with the Chrome browser.  For example, if your Marketo landing pages use visit.acme.com, navigate to acme.com.  This will load the domain's HSTS policy into Chrome.   2.  Navigate to chrome://net-internals/#hsts in Chrome.  This will load Chrome's HSTS checker.   3.  In the "Query HSTS/PKP domain" section, type in your domain you wish to check.  Click "Query".     4.  If the query returns "Found" with a list of configuration settings, you will need to check two settings: If either "status_upgrade_mode" or "dynamic_upgrade_mode" have the value "FORCE_HTTPS" or "STRICT", then the domain is enforcing HSTS and all connections are made over HTTPS. If either "static_pkb_include_subdomains" or "dynamic_pkp_include_subdomains" are equal to "true", then all subdomains are subject to the HSTS policy. If both of the above are true then both Secured Domains for Landing Pages and Tracking Links may be required.   If the query returns "Not Found", or is not using a "FORCE_HTTPS" or "STRICT" policy then the landing page and tracking link subdomains may not have strict HTTPS requirements.   Always verify with your IT and/or web development team as to what your domain's security policies and requirements are.  Failure to properly secure your landing page or tracking domains according to your domain's security policy may result in landing pages or tracking links not resolving in browsers.  A lack of a strict HSTS policy does not necessarily mean you do not need to secure your Marketo domains. Is this article helpful ? YesNo   My domain asserts HSTS on my subdomains but I do not have HTTPS encryption with my Marketo subscription.  What do I do? Reach out to your Customer Success Manager to discuss purchasing Secured Domains for Landing Pages and Secured Domains for Tracking Links.  Configuration instructions can be found below: Overview & FAQ: Secured Domains for Landing Pages Overview & FAQ: Secured Domains for Tracking Links
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Issue Marketo forms that are embedded on external web pages see loading errors. Examples of this could be that the fields load with delay, or once submitted the form lags before moving to a follow up page.     Solution Two things to check: Is there custom CSS in your form? Is the embed code on your form customized?   Isolate the cause You can isolate the root of the lag by testing your form on a Marketo Landing Page   1. Locate the embedded form with in your instance 2. Build a landing page to test the form: Landing Page with a Form 3. Place your form on the new testing landing page, approve the page and close it. 4. Load the Landing Page using the URL   If the form loads with no delay, the issue lies with the embed code used to push the form onto the external page. Please work with your custom developer to find a resolution.   If the form is loading with a delay (and there is custom CSS):   1. Clone your form 2. Remove any custom CSS from with in the form 3. Build a landing page to test the form: Landing Page with a Form 4. Place your form on the new testing landing page, approve the page and close it. 5. Load the Landing Page using the URL   If you are not seeing any loading errors, the issue lies with in the custom CSS of your form. Please work with your custom coder to improve the loading speed of your form. Note: Occasionally, incorporating the form embed script into containers (custom coding) and utilizing custom JavaScript may lead to delays in form functionality. In such instances, it is recommended to collaborate with your developer to identify a solution, as Marketo Support does not troubleshoot issues specifically related to custom coding. If you are still seeing lag errors on your form loading on the Marketo Page, please submit a ticket with support@marketo.com    
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Issue Description After syncing a Dynamics Custom Entity to create it in Marketo, not all constraints appear as options when setting up filters for the custom entity in a Smart list. Issue Resolution When a custom entity is added after the initial sync, it may not end up with a direct relationship in the database. To resolve this, fully refresh everything to see if that helps re-establish the relationship using the following steps: Remove all the references from this entity (which you can see under Object Properties: Object Used By") Disable the custom entity Refresh schema and re-sync the custom entity     Who This Solution Applies To Customers using MS Dynamics Custom Entities Is this article helpful ? YesNo
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Issue Description How to create a Smart List that only shows leads created in Marketo. Issue Resolution Create a Smart List using the filter "Original Source Type - is not - Salesforce.com" Who This Solution Applies To Customer's integrated with Salesforce
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Issue Description When a piece of predictive content is approved the following error appears: "Action failed. Please contact support. Error code:24 Error message: Invalid email title Error message: internal error, reported to support"   Issue Resolution Change the title of the content to less than 48 characters.   This error indicates that the title for the content is too long. The maximum number of characters for a title in content AI is 48 characters.   Who This Solution Applies To Customers with RTP/Web Personalization/Predictive Content/Content AI Is this article helpful ? YesNo
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Issue Description How to set up Wistia in Marketo. Issue Resolution Please follow the below link for Wistia marketo integration https://wistia.com/product/marketo#setting_up_marketing_automation_based_on_video_viewing_data If you need further support on integrating this product, please reach out to Wistia support. Who This Solution Applies To Customers with Wistia
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Issue An anonymous lead triggers a Smart Campaign that includes a Change Program Status flow step.  Instead of adding the anonymous lead to the program, you get an error, "Cannot add an anonymous lead to a program."     Solution Anonymous leads can not be added to programs, but they can trigger Smart Campaigns that include a Visits Web Page trigger.  If you want to capture these anonymous leads and add them to the program once they become known, add the following to your campaign. A "Lead is Created" trigger - this trigger will fire when the anonymous lead becomes known. A "Visited Web Page" filter with the specific page you are looking for. You may wish to add a Date of Activity constrain to the "Visited Web Page" filter if you do not want leads that visited the page too long ago to be added to the program.    
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  There are thousands of blocklists out there and all of them operate a little differently and all have varying levels of reputation.  There are only a dozen blocklists that really can impact delivery.   The blocklist that requires the most work from you when you request delisting is Spamhaus. Spamhaus is a trustworthy blocklist and if you are listed at Spamhaus you have made a mistake that will need to be directly addressed before the listing can be removed.   SpamCop is considered a tier I blocklist for B2B marketers but a tier II for B2C marketers.  Marketo responds to all SpamCop listings; researching to identify the source so we can work with the customer to educate on best practices and prevent future listings.    Some blocklists require that you pay a fee to be delisted. These blocklists are not favored in the email community because they use this tactic. For the most part, Marketo advises our customers not to mind alerts of being listed on a pay-to-delist blocklist.  These blocklists tend to have minimal impact to your deliverability.   For the most part blocklists are dynamic and resolve themselves in around 24 hours if the issue resolves. If the problematic sending continues, the blocklist will continue to keep you listed until the offending sending pattern stops.    If you are blocklisted, your main concern at that point should be making sure it doesn't happen again. For steps on how to identify the problematic data source and improve your list hygiene in an effort to avoid blocklist issues, see our article on blocklists that matter.The article highlight those that have the potential to be the most impactful, as well as those to be largely ignored . Because blocklists are dynamic and constantly evolving, their relevancy is also subject to change within the Marketo sender ecosystem. Some had notable impact at one time but no longer are.  Therefore always make sure to check if the current blocklist(s) of concern is a reputable and relevant to the sender region and ecosystem, and become familiar with those that matter the most.  
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Issue Description Whenever a lead enters Marketo, it is being deleted automatically.   Issue Resolution Marketo will never delete any lead records on its own unless you have setup a trigger or batch campaign to do so. We suggest you to review your campaigns in Campaign Inspector and check for the campaign that is using "Delete Person," or "Delete Person from SFDC" with the value true for "Delete in Marketo."   If you have figured out the campaign and you would like to restore the deleted leads, contact support (https://nation.marketo.com/docs/DOC-1670-about-support) and they may be able to restore the deleted leads with a buffer period 30 days from the date of lead deletion.  Is this article helpful ? YesNo
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With Marketo's Customer Engagement engine, you can now easily nurture and engage your leads. Not only does the Customer Engagement engine automatically and intelligently deliver the right content to the right person, at the right time, but you now no longer have to manually create or maintain complex workflows. View this training webinar if you are on the Spark or Standard Edition of Marketo and want to learn how to best set up nurturing with the Customer Engagement engine. http://pages2.marketo.com/cee-training-nurture-aug-2013.html Is this article helpful ? YesNo
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Fixes released for October 2014   Issue Key Issue Summary LM-49492 Apostrophe Translation error in calendar entries LM-49223 Behavior in text tokens LM-49111 LM-48255 - Timezone showing incorrectly in 'Preparing to Run' field of schedule tab LM-49045 mkt_tok causing double && in links with parameters LM-48775 UI : Opportunity Text overlapping in Analyzer LM-48543 Forms 2.0 on IE browsers - required fields pop up tool tip unexpectedly LM-47779 web page constraint on filled out form filter is ignored if value is invalid. LM-47312 LM-41575 Program analyzer : Program names do not appear when a non-English language is chosen LM-44272 unable to clone landing pages from landing page list in Design Studio Is this article helpful ? YesNo Fixes released for September 2014 Issue Key Issue Summary LM-47761 Form 2.0 field uneditable and UI issue LM-47561 Visibility rules for field A do not include custom field B unless field B has a label LM-47559 analytics email performance report showing first and last activity dates in the future 2015 & 2016 for AUS settings LM-47354 Smart list is not pulling specifically from customer site LM-47318 LM-41574 Program analyzer : Program Parameters not Localized LM-47304 LM-41574 - SFDC Flow action details have not been translated to French LM-47034 Form Checkbox CSS not applied to all Checkboxes LM-46331 LM-43388 - Bandaid error in My Marketo after a favorite asset is deleted LM-37664 List import modal randomly changes names LM-36239 Cannot view entire Email list in record's in MSI Email tab
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Issue No predictive content loads after embedding the JavaScript code for Rich Media Recommendation: The error: "Cannot read property 'assets' of undefined ", is visible when you inspect the website and check for the errors under the Console tab. Solution If there is only one piece of predictive content approved then not content would display. The error "cannot read property 'assets' of undefined" means that there is no more content available to display. In order to fix this you need to have THREE OR MORE predictive content assets approved.        
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Issue There is a noticeable delay between when campaign is run and affected person records are updated and activity records are written to.   Solution Check the Campaign Queue.  If the affected campaign is backlogged in the queue, the only resolution is to wait for higher priority jobs to clear.  To check the Campaign Queue go into the Marketing Activities tile and click on the Campaign Queue Tab.   Campaign queue is read only and cannot be reordered. Plan accordingly with very large campaigns to give time to process during off hours or slow times.  
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Issue Description How to identify in which campaign the "Delete Person" flow step is used   Issue Resolution You can identify it by going to "Campaign Inspector" in Marketing Activities.   From there you can filter down by type of Smart Campaign and search "Delete Person" and the resulting list will be Smart Campaigns containing that flow step.   If you do not see the Campaign Inspector, navigate to Admin > Treasure Chest to activate it.     Is this article helpful ? YesNo
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