Email Script Token Not Rendering Email Address

Issue

Email Script Token contains a reference to an email address token but it is not rendering the email address when the email is sent.

 

example.png

 

 


Solution

The email address token is not inserted correctly and was manually typed. In order for the email address to render, it must be selected from the Lead object field option on the right-column of the token editor and inserted (see: https://docs.marketo.com/download/attachments/1900577/five.png?version=1&modificationDate=1491232683... )

 

correct.png

 

"If you are typing in tokens free-form ensure to check/activate all corresponding tokens in the tree or they will be treated as plain text and won't work."

https://docs.marketo.com/display/public/DOCS/Create+an+Email+Script+Token