Custom Object Does Not Create a Separate Record


Custom object does not create a separate record, it just updates an existing object.


Be sure you have a de-duplication field setup on the custom object. If you have a de-dupe field enabled and on the object, be sure that the value for the de-dupe field is unique.

Examples of good unique values:

  • VIN #
  • a serial number
  • any trait unique to the record/object


Examples of bad field types:

  • Product model #s
  • Colors
  • Other traits shared by multiple records