You are having issues with Single Sign On and Support requests for you to provide the SAML Response. How can you find this information?
There are multiple ways to capture a SAML Response, but the easiest one is by using SAML Tracer (https://addons.mozilla.org/en-US/firefox/addon/saml-tracer/), a Firefox plug-in or other similar plug-ins or add-ons for Chrome such as SAML Chrome Panel (https://chrome.google.com/webstore/detail/saml-chrome-panel/paijfdbeoenhembfhkhllainmocckace?hl=en) which adds a SAML tab to the built-in Developer Tools. As with any third-party integration, make sure you're comfortable with the permissions they request and you fully trust them before you proceed. Many teams also use networking tools like Fiddler - these should also work just fine.Once you or the user having the log-in issues have one of these tools installed, you'll need to attempt to login via SSO on the appropriate browser and the plug-in/add-on will capture the SAML response. The result should look similar to XML with many references to saml in the tags.