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New Features of Dynamic Chat [launched in August 2022]

Sreekanth_Reddy
Marketo Employee
Marketo Employee

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We are excited to announce some important updates that were released to Dynamic Chat this month that we think you’ll find useful.

 

Chatbot - Disable poke for small screens:

Chatbot poke message on mobile screens is blocking a lot of screen area. This is feedback we heard from you and now we have made it a default experience for all customers i.e poke message will be shown only on desktop screens.

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Configurations - Upload custom Avatar

This is one of the most asked features, now you can upload custom avatars to your chatbot. These avatars can be .jpg, .png. gif, .webp, and .svg. 

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Enable/Disable Chatbot 

Option to enable or disable chatbot across all pages irrespective of Dialogues being published or not, is now just a click away. We have introduced a toggle switch in the configurations page using which you can disable or enable the chatbot

 

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Option to include Google Meet link in the invite

Now in your meeting booking email, automatically send a Google Meet link when a visitor books a meeting. While this feature works only for Google calendars, we are working on enabling the same for Outlook calendars too.

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Preview toggle now part of stream designer

Preview dialogue action is now part of the stream designer with a new logo!

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Let us know how you liked these features and what other features you would like to see in the product

 

365
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4 Comments
greggturek
Level 1

Thanks Sreekanth. Nice update!

 

Any word on designated routing versus the round robin routing? I don't see anything about that in this update. That would be very helpful for me and my company's sales development team. 
 
Gregg
 
Sreekanth_Reddy
Marketo Employee

@greggturek Currently in development 🙂

greggturek
Level 1

Thanks Sreekanth for the response. 

 

I saw that chat transcripts were part of the update. How can we look at chat transcripts in Dynamic Chat? I can't find it in there. 

 

Gregg

Sreekanth_Reddy
Marketo Employee

@greggturek Will be part of Sept release! I will share update for that in community as always 🙂