greggturek

@Sreekanth_Reddy I think two possible options could work:1. An option to choose a rule for an agent at the meeting booking card level 2. Or an option in the Routing Rules Custom Rules to set a particular Dynamic Chat Dialogue (chatbot) to be set to a particular agent I think either of these could wo...

@Sreekanth_Reddy Is there a way to route to agents based on the URL?We have a pretty simple set up for Dynamic Chat. 1. We have a Dynamic Chat set up for a product web page on our website. 2. That product and product page matches an agent on our SDR Team. 3. We do not have URL as a Target or Attribu...

@Sreekanth_Reddy I was happy to see Custom Routing Rules added to Dynamic Chat recently. Nice! Thanks! 1. Is there an instructional blog or article coming soon? Can you point me to it? 2. I started to examine and tried to configure the custom routing. It looks like we have the ability to use attrr...

Thanks Sreekanth for the response. I saw that chat transcripts were part of the update. How can we look at chat transcripts in Dynamic Chat? I can't find it in there. Gregg

Thanks Sreekanth. Nice update! Any word on designated routing versus the round robin routing? I don't see anything about that in this update. That would be very helpful for me and my company's sales development team. Gregg