Level 2
Joined the community 02-03-2021
Level 2
New York
Digital Marketing Campaign Manager
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@Sreekanth_ReddyI think two possible options could work: 1. An option to choose a rule for an agent at the meeting booking card level 2. Or an option in the Routing Rules Custom Ru...
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@Sreekanth_ReddyIs there a way to route to agents based on the URL? We have a pretty simple set up for Dynamic Chat. 1. We have a Dynamic Chat set up for a product web page on our ...
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@Sreekanth_ReddyI was happy to see Custom Routing Rules added to Dynamic Chat recently. Nice! Thanks! 1. Is there an instructional blog or article coming soon? Can you point me to...
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Thanks Sreekanth for the response. I saw that chat transcripts were part of the update. How can we look at chat transcripts in Dynamic Chat? I can't find it in there. Gregg
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Thanks Sreekanth. Nice update! Any word on designated routing versus the round robin routing? I don't see anything about that in this update. That would be very helpful for me an...
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