Documents

Apple recently announced new features in their upcoming iOS and macOS releases which are designed to protect data from third parties. A broad set of FAQs on the potential impact can be found on Adobe Experience League. We have provided an additional set of Marketo Engage-specific FAQs below. Since t...

In late 2020, Apple announced their intent to add a new feature to their Intelligent Tracking Prevention implementation in Safari called CNAME Cloaking Defense, to be rolled out with the release of Safari and IOS 14. Like many of the other efforts in Apple’s Intelligent Tracking Prevention schemes,...

Deprecation of Email V1 began almost two years ago and beginning with the March maintenance release to London & Netherlands subscriptions on March 17th, 2021 and all other subscriptions on March 19th, 2021, all API support for V1 emails will be ended. After this release, any attempts to interact wi...

How does Marketo Engage define a Sales Insight “Active User”?If a sales rep has interacted with the Sales Insight panel in the last 30 days, we consider him//her to be an active user once we remove duplicates user. Every week, we look at our logs over the last 30 days for certain types of activities...

Support for Formula fields in batch campaigns was deprecated in 2013 and a notification was added to the product documentation here: Formula Fields. Currently, if a user attempts to schedule a batch campaign with an email that contains a formula field token WITHOUT spaces in the field name, the UI w...

Here are a few helpful tips regarding assigning a record to a queue when using the Sync Person to SFDC flow step: If the record flowing through the flow step is aMarketo only record a new SFDC lead will be createdSFDC Lead any field updates will be synced from Marketo to SFDC and the owner will cha...

The SFDC is Deleted field can be used to identify a SFDC Lead or Contact which used to be in SFDC but was deleted and now only lives in Marketo. Typically the record is deleted from SFDC for a specific reason and most customers will honor the deletion in SFDC by also setting up a smart campaign to ...

If you create a multi-select field in SFDC, let's say it called "Product of Interest," it syncs as a string field in Marketo. If multiple values have been selected in SFDC, they will be separated by a semicolon, e.g. Frosted Flakes;Cheerios;Wheaties. If you use this field on a form, you will need to...

The January '21 Release was made generally available on January 15th, 2021.Please note that, depending on your current package, items with an asterisk may require the purchase of a value add-on. Released on January 15th, 2021:Next-Generation User Experience Support for Workspaces The Marketo Engage...

The Duplicate Fields filter can be used to identify duplicate person records based on a field. Typically, the Email field is used for this purpose, but other fields may be used as well (Full Name, Last Name, SFDC Type, UpdatedAt). In Q1 2021 we will be making a change to the comparison behavior of...