6 Replies Latest reply on Jul 14, 2016 10:12 PM by Akanksha Pandit

    Soft bounced through trigger campaign and not through batch campaign

    Akanksha Pandit

      While sending out a an autoresponder, the email was sent out  through a triggered campaign and it soft bounced and Marketo did not capture the reason of soft bounce and the activity log showed "No attributes to display".When we sent out the same email via batch campaign the email got delivered.

       

      The possible reason why the email soft bounced could be because of empty "Reply To" in the email but why was the same issue not reported in case of a batch campaign?

      And why could Marketo not spot the reason behind the soft bounce?