Email Editor 2.0 lets trigger based emails soft bounce

[Beate_Hofmann]

Hello Community,

We are in the process of migrating to Email Editor 2.0. Upgrading the email templates worked fine but while testing our clones of the ‘to be’ upgraded emails to Email Editor 2.0 we faced an issue. Auto-responder emails (template on v2 – email on v2) based on a trigger campaign do ALL soft bounce. Same auto-responder emails (template on v2 – email on v2) not based on a trigger but sent via a batch campaign do NOT soft bounce. The reason for the soft bounce were not captured in the activity log also but displayed instead 'No attributes to display'.

Does anyone face the same and is aware of a solution for emails based on Email Editor 2.0 used with trigger campaigns?

Many thanks,

Beate

[Beate_Hofmann · Accepted solution]

This got fixed and works now. Thank you Justin!

[Justin_Cooperm2]

There is an open issue that will be fixed in the next few days regarding trigger emails that use dynamic content. It is known and will be resolved in <24 hrs.

Justin

[Anonymous]

Hi Justin,

Thanks for that information. Any update on this?

[Justin_Cooperm2]

Should be fixed

[Dory_Viscoglio]

Hey Justin, is this just for 2.0 emails, or all emails?

[Anonymous]

I'm having this exact issue too.  Be interested to know what's causing this.

[Steven_Vanderb3]

Hi Beate,

Usually if an email immediately shows a soft bounce after firing from a campaign in this way there is a problem with the header details, usually something to do with a token in the from or reply-to lines not having valid values.  Can you please submit a Support ticket so that we can review the email asset?  Thanks!

[Beate_Hofmann]

Thank you Steven. The Support ticket with asset examples already got submitted. Looking forward to finalize the migration to v2.
Thanks again, Beate