Heather_DeGrave

Heather_DeGrave

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Offline
Date Last Visited
Tuesday
Level 2
Joined the community 08-10-2014
Rank Icon Level 2
Senior Marketing Specialist
Lancaster, PA
  • Campaign Status Updating

    My campaigns are not updating the status icon when they do run until I click back onto it. It changes to show the clock when it is scheduled, but will not change to the green checkmark to note it was run until I click back on it after it was run.This also means that those campaigns, that are already...

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  • solved badge Re: Remove Recipients on Send Sample

    When you use the Previous Recipient drop down, it shows all that have been sent samples previously.

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    2027 0 1
  • solved badge Remove Recipients on Send Sample

    Hi everyone, When sending a sample, our list of previous recipients now has a long list of people who are no longer with the company and would never receive test emails again. Is there a way to remove them from this list? Thanks,Heather

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  • solved badge Re: Engagement Stream Content after Instance Copy

    Thank you @Floyd_Alvares2 !I think the plan would be to stop adding new people into the stream before we start the instance copy to allow for everyone currently in a stream to be exhausted. Any new people would be added to the current stream as Paused so that we can identify them when we are ready t...

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  • solved badge Re: Engagement Stream Content after Instance Copy

    @Floyd_Alvares2 Would it work to let all current members exhaust the current content and adding new members to the program as "paused"? When we move to the new instance, all leads with "normal" status start in steam 2 with all of the new content, while anyone "paused" is added to stream 1 with all c...

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    2237 0 2
  • solved badge Re: Engagement Stream Content after Instance Copy

    Thank you both @Katja_Keesom and @Floyd_Alvares2 ,My understanding of this suggestion is that we move each individual email within an engagement stream to its own default program within the stream. Then when we move all leads over to the new instance, we would need to mark each individual person to ...

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    5373 0 4
  • solved badge Re: Engagement Stream Content after Instance Copy

    Hi @Amy_Goldfine We are using mostly emails within the streams. We do have 1 case of a nested program because the email within it is used in more than 1 program. Heather

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  • solved badge Re: Engagement Stream Content after Instance Copy

    Hi Jo, We are switching from Sales Force to Microsoft Dynamics. Each instance can only be connected to 1 CRM and if you need to switch or change the integration to a new one, then you must do an instance copy per Marketo. Thanks,Heather

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  • solved badge Engagement Stream Content after Instance Copy

    Hi everyone, We are embarking on an instance copy as we need to switch CRM integrations. I am looking for information or suggestions to reduce or eliminate duplication of emails sent to contacts from an engagement stream.The activity history is not copied over, so if we can only upload the contacts,...

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  • solved badge Re: Starter Template Background Image Issue

    Thank you Bryan! This is very helpful!

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Public Statistics
Date Registered ‎10-08-2014 01:09 PM
Date Last Visited Tuesday
Total Messages Posted 22
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