Jamie_Hunter

Thanks for your response, Floyd! I 100% agree with you that the customer should not be punished and ignored as we try to figure out our operational issues/ owner assignments. Thanks!

Thanks for your feedback and responses, Sanford! We are actively using velocity scripting to display an alias name if someone is owned by an inactive owner (checkbox field), owned by analytics, etc. so glad to hear we're on par with your recommendation. For the generic mailbox, do you have one dedic...

Thanks for the reply, Abhishek. Attached are a couple of screenshots of one record that was converted to a contact according to SFDC (could've been a duplicate that converted/merged via a DemandTools job we run outside of Salesforce to clean up dupes). If the activity was on a duplicate record that ...

Thanks for sharing your experience with AdBridge as well. Although unfortunate it's not working, it validates we're not the only one having issues.

Hi Grace,Thank you for the thoughtful response! This is very helpful. I think you're right that the standard email performance metrics are more relevant for the active system users as it doesn't tell the full story of how it's impacting the business or other key conversions down the funnel. I also h...

I liked the info that Aaron Bird shared about Bizible! I have a demo tomorrow with Bizable and am eager to learn more about this new tool. Also, it will be interesting to see what types of offerings Marketo will offer in the AI space. #bznmug​