Grazitti2020

IssueAn email was expected to sent out on a specific cast of Nurture Program but a specific lead or couple of records did not receive it. EnvironmentMarketo>Engagement Program SolutionThere are a number of steps to begin troubleshooting this query and here is a flowchart how to proceed.1). Check if...

IssueExecuting a GET API call to retrieve a list of available activity types in the target instance using the '/rest/v1/activities/types.json' endpoint, resolves with an unexpected attribute name for a field with the display name ID in the context of Marketo Custom Objects.An example of that may be ...

IssueWhen comparing the Engagement Score on the Engagement Dashboard, the scores do not match with the Email Insight Engagement Scores. EnvironmentEngagement ProgramEmail Insight SolutionThe Engagement Score from the Engagement Dashbaord will hold the most accurate information as this is direct info...

IssueClicking a tracked link in an email either leads to a 404 page or the fallback page. EnvironmentTracked linksTokensSpecific Characters: "#", "$", unbalanced brackets "{" or "}" SolutionDo not use the following characters "#", "$", unbalanced brackets "{" or "}" in a link that is tracked when us...

IssueThe format of the landing page is distorted in comparison to the version displayed in the landing page preview. EnvironmentSSL CertificatesLanding Page DomainLanding Page format is different from previewLanding Page contain unsecure contentLanding page template has http instead of https Solut...

IssueWhen changing Program Status in Admin > Tags > Channel for "Event" result in this error, "Failed: no more information". EnvironmentChanging Program Status Failed: no more information Solution"System mapping for Registered, Waitlisted, and Attended statuses is required." Therefore, ensure the s...

IssueEmails cannot be delivered from the Marketo instance and the following Soft Bounce code was recorded in the record's activity log.554 5.4.7 [internal] (last transfail: 435 5.7.8 Authentication credentials invalid) EnvironmentDedicated IP AddressSMTP Relay credential invalidSoft Bounce Code: 554...

IssueWhen editing the expiration date for a user in Admin by completely removing the expiration date set to null and clicking save. The change is not saved, and the expiration date remain. EnvironmentExpired Date for userExpiration DateChanging the expire date to never in Admin SolutionThere are tw...

IssueForm in Design Studio will not convert the time format upon language selection.English form with date format dd/mm/yyyyThis is a article attached imageBelow is a form using settings with form language selecting German. The date format remains the same "dd/mm/yyyy" when the expected value should...

What is a Blocklist?Can I Still Send My Emails, or Are You Blocking Me from Sending?What Is a Spamtrap and Why Do They Matter?Can You Give Me the Spam Trap Address That Triggered the Blocklist So I Can Remove It from My Database?Can You Give Me More Information regarding the Blocklist Issue?What Is ...