Grazitti2020

IssueWhen working on an event program, Marketo Engage users are unable to select a webinar provider in the event partner selection. EnvironmentEvent programWebinar provider (ON24, Zoom, Cvent) SolutionThe members need to be removed before setting up the event partner.You can remove members from a pr...

IssueThe issue appears when a custom view is created in MSI that contains dependant fields.The error message: "The dependent picklist '' requires its controlling field '' to be present on the page." will be displayed when you are trying to add the dependant field.For example: "The dependent pickli...

IssueYou may be wondering if it is possible to edit or rename your custom fields in Marketo. SolutionYes, editing or renaming your custom fields in Marketo is possible.You can do so by navigating to "Admin" > "Field Management" > Click on the field on the right-hand side field list > click on the n...

IssueWhen looking at Email Insight it is only showing the first email activity (Send, Delivered, Click or Open), even though the email has been sent several times in the past few days/weeks/months. EnvironmentEmail Insight SolutionUse different Smart Campaign to send the email if you want to track s...

IssueThe Source Campaign field in Microsoft Dynamics is not getting updated when the field is updated in Marketo.The sync from Microsoft Dynamics to Marketo will be working fine. EnvironmentNative integration with Microsoft DynamicsCampaign Sync not Enabled SolutionTo sync Campaign Source from Marke...

IssueLead conversion/qualification through workflows in Microsoft Dynamics CRM resulting to duplicates (i.e. Lead and Contact) in Marketo EnvironmentMicrosoft Dynamics CRMLead conversionSync SolutionWhile lead qualification through workflows is currently not supported, one approach that we saw imple...

SummaryYou have set up a campaign or campaigns in the Email Deliverability Tool (250ok), but there is no engagement metric showing Total opens and Unique opens, which should be available in the ‘Engagement Overview’ in the Email Deliverability tool. You would need to ensure that you have configured ...

IssueWhen searching or grouping a list of leads based on email address filter ‘Contains’ @ sign, you may encountered the different numbers in the ‘People’ tab (result). EnvironmentThis behaviour is specific to the email filter as it uses two main indexes; we’ll call them Index 1 and Index 2 when us...

IssuePer our developer page: https://developers.marketo.com/rest-api/assets/programs/#update, it is possible to update tags on your existing programWhen updating a program tag within an existing program, you may encounter an error below given the tag and its values are correct. {"code": "709","mess...

This is working as expected. The Parent Company Name field gets its value set from a different process and not via the SFDC Synch.SFDC and Marketo Engage both have a Parent Account ID field in the Account Object (Company Object in Marketo). If there is a parent account ID in that field, then the val...