IssueDoes Marketo re-use or recycle old deleted lead IDs?
Root CauseAfter a lead is fully deleted, it would be very rare for the lead ID to be re-used. The vast majority of the ti...
IssueYou receive the error message of "exceeded limit" for Program Member Custom Fields (the documented limit is 20), but you don't see 20 fields listed in the Admin > Field Manage...
IssueAn email asset with a program MyToken is not reflecting correctly after a campaign send, even though the email asset is within a program with the correct token value.
Root Ca...
IssueThe SFDC sync error "Unable to process due to no XML response from Salesforce" or "No XML Document Error" appears.
Root CauseThis error means Marketo received an invalid XML ...
IssueLeads are stuck in a smart campaign's Wait Step and have not moved onto next steps, even though the Wait Step has been updated/shortened and the lead should move onto the next...
IssueCustomers may run into limitations with Webhook providers or other third party REST services that require their fields are an integer type field.This may present issues with t...
IssueWhen cloning an asset from Design Studio into Marketing Activities, there is a box that asks you to select which program to clone the asset into. When clicking into this box, ...
IssueWhen attempting to import a list in the UI, an error appears that states "Invalid encoding" and the import does not complete.
Root CauseMarketo requires the import CSV file b...
SummaryThe customer wants to know if a nurture email was not sent to a recipient due to communication limit, then will it be sent in the next cast, or that email will not be sent a...
IssueYou have a Batch Campaign or Email Program setup where the amount of people qualified is more than what's listed under the Smart Campaign Person Restrictions limit (for more c...