Hi Community,   If we want to use the "Cookie Value" functionality for hidden fields on our forms, is there additional code that we need to apply in order for it to work? If so, can someone share what that code is?   I built a form using cookie value hidden fields, tested it, and all of our fields are empty.    I sifted through a bunch of threads and I couldn't find one that clearly answered this.    Thanks, Hoi ... View more

Hi Community,   Has anyone else been experiencing particularly slow syncs between Marketo Programs and SFDC Campaigns?    We have a Marketo Program with ~28k members and it has taken an unusually long time for the members to show up in the corresponding SFDC campaign.    Any one have any insight into what may be happening?   Thanks, Hoi ... View more

Hi Community, Is there a way for us to retroactively backfill a date/time field?  We want to run an analysis and need to know when a record hit MQL score. Moving forward, we have built a campaign that will automatically timestamp the record but we need to look at historical records as well.  Any help would be much appreciated.  Thanks! Hoi ... View more

Hi Community, We have demo requests submitted all the time, including the on weekends. Usually, we have a rep follow up via phone call but we trying to automate an email that is sent if the demo is submitted during off business hours, like the weekend.  Has anyone built something similar to this? If so, can you share what you did? Thanks! Hoi ... View more

Hi Community, I am building a customer referral program, where a customer can submit a Marketo form with their referral's details. For example, there is an existing record/customer in Marketo who is owned by our CSM Becky Smith and that record's name is John Doe from Test Company and his email address is john.doe@test.com and he wants to refer his colleague Will Smith from Men in Black. John hits the landing page with a form that asks for Will Smith's details, e.g. First Name, Last Name, Company Name, and Email Address. Upon submission, a record is created for Will Smith from Men in Black at will.smith@test.com. In addition to First Name, Last Name, Company Name, and Email Address on Will's record, we want to pass through the following fields to his record: Referrer Name: John Doe Referrer Company: Test Company Referrer Email Address: john.doe@test.com Referrer's Account Owner's Email Address: becky.smith@csm.com In order to do so, I have set set up the form to populate the hidden fields via URL parameter below: [URL Parameter = Field] refname = Referrer Name refcompany = Referrer Company refemail = Referrer Email Address csmemail = Account Owner Email Address Additionally, in the email that I send to John Doe, I include the following link to the landing page and form: https://go.greenhouse.io/customer-referral-OPEN-promo.html?refname={{lead.Full Name}}&refcompany={{company.Company Name}}&refemail={{lead.Email Address}}&csmemail={{company.Account Owner Email Address}} Specifically, I am including the following tokens: refname={{lead.Full Name}} refcompany={{company.Company Name}} refemail={{lead.Email Address}} csmemail={{company.Account Owner Email Address}} The idea is that the tokens will populate John Doe's information so that upon submission, Will's record will contain the referrer information of John. I was testing and the only URL parameter that is populating at all is refemail={{lead.Email Address}}. The other URL parameters are not populating with John's info and I have no idea why. Does anyone know what may be happening? Thanks, Hoi ... View more

Hey Community, Is anyone else experiencing some system-wide down right now? None of our triggered smart campaigns are firing this morning even though they were firing just fine last week. Nothing has changed on those smart campaigns in terms of smart list and/or triggers. I also tested and went through submitting a form and seeing whether our smart campaigns would fire, and none of the triggered ones are firing. Anyone having this problem too? Thanks, Hoi ... View more

Hi Community, For the field "Original Source Type", I thought I understood how Marketo differentiates between "Web page visit" and "Web form fillout" but I've run into a few records again where I don't quite understand how the Original Source Type value was assigned. As an example: I've noticed that for one of our landing pages, some of the time when a record visits it and submits the form, their Original Source Type is equal to "Web page visit" but other times it is equal to "Web form fillout". Can someone provide a clear idea of how Marketo assigns this value? Thanks, Hoi P.S. When submitting questions in Community, I don't understand what "In a Place" is anymore. I have to pick a Place but none of the options available make sense to me. Can someone help me get smart on that? Thanks! ... View more

Hi Community, Is it possible to set up a smart list filter where it basically says something like: Opportunity Created Date is after Lead Created Date. Right now, I'm seeing that Marketo only allows hard date values when using date filters in smart lists. I'm trying to figure out how to leverage tokens to do this but I'm coming up blank. Any ideas would be much appreciated. Thanks, Hoi ... View more

Hi Community, We've noticed two separate instances on two separate fields where there was a value in Marketo but the value did not sync over to SFDC. The weird part is that the rest of the fields on the record syncs over to SFDC just fine. We ruled out the possibility that the error is an "acceptable value" error because the fields in question are both plain text and the values we have been pushing over is simply "Test". Any ideas? Thanks, Hoi ... View more

Hi Community, We ran into an issue when we uploaded a list into Marketo. The list contained existing records which were then merged, as expected. However, date/time fields that weren't even on the Excel sheet were then being updated. See attached screenshot. I read that any imported date/time fields are treated as Central Time and our organization is using Pacific Time. (See article: Import a List of People - Marketo Docs - Product Documentation ) However, I'm not sure why this would matter because we aren't importing any date/time fields. Does anyone know what may be happening? Thanks, Hoi ... View more

Hi Community, We are running into an issue where we are seeing duplicate lead records being created. Specifically, this is what we are seeing on our end: 1. A lead is created in Marketo (via form fillout, list import, etc.) 2. The lead is then added to a various programs in Marketo, e.g. nurture programs. 3. These programs are set up to sync directly with a Salesforce campaign. 4. A couple of days after the were created and first entered Marketo, we see a dupe record created. 5. Upon inspecting the Activity Log of the dupe record, we see that it was created in Salesforce. See attached screenshots. Any ideas on why this is happening? Is it actually related at all to SFDC campaigns or is there something else we are missing? Thanks, Hoi ... View more

Hi Community, We have never ever had such a low deliverability rate (8%) on any of emails before, granted there are still a lot of emails that are pending. With that said, I'm confused and concerned because the smart list that we sent to had the following filters: Unsubscribed is false Email Invalid is false Blacklisted is false So I'm almost certain it is NOT a smart list issue. I am using a subject line test in the email that was sent. But I'm not sure how or why this would affect deliverability either. Does anyone have any insight? Thanks, Hoi ... View more