John_Clark1

Hi Tanya,It's possible to have two Revenue Models in your instance, but not to have two success paths in a single model. If you'd like to know more about getting two Models, please reach out to your account manager for more information.John

Hi Anton,Thanks for letting us know. It looks like there was a change in the phone system logic, so while you didn't actually get routed to the Japan line, you did get the Japanese voicemail prompt. We've fixed that now, so it shouldn't happen again.Thanks again!John

Hi Anton,I've notified our support phone manager, and I'll let you know what we can find.John

The only problem I can see here, is that as soon as a lead is added to an Engagement Program they get added to the first stream. If a lead was to get added to the program on Monday after the Monday campaign had run (assuming Monday is your first stream), then they'll receive the Monday email, and g...

Hi Kerri,If you're just talking about a field on the lead record that you can add notes to, and have them sync, then you'd just need to create a text field on the Lead/Contact entity in Dynamics and sync it with Marketo. Then any update to the field on either side should sync back and forth.John

Hi Jeff,If it's not Monday-Friday at 2pm when a lead exits that step, then it will wait until the next time it is 2pm on a weekday. Are you not seeing leads exit this step at 2pm? Also, can you provide more details on what it is you're trying to do? Maybe there is another way.John

Hi Vlada,Triggers are not part of the Advanced Logic. Only filters are counted.Triggers will always be OR operators, and the filters will only be evaluated when the trigger fires.

Hi Ibrahim,The Analytics reports are focused on the numbers alone. If you want specific lead details then it's better to use a smart list.John

Hi Wallace,If you click on the campaign in the tree, then you'll see the id in the url. #SC9966A1In this case the ID is 9966. It will be whatever number is between the #SC and A1John

Hi Jamie,The only way to have a connection between records in Marketo and Salesforce is for one system to introduce them to the other. If a record exists in Salesforce, but not Marketo, and a record is created in Marketo with the same email address and then synced to Salesforce, then it's going to ...