Marketo support line

[Anton_Belo1]

I tried to call support twice this am and got routed to Japan. Anyone else get this issue?

[John_Clark1 · Accepted solution]

Hi Anton,

I've notified our support phone manager, and I'll let you know what we can find.

John

[John_Clark1]

Hi Anton,

Thanks for letting us know.  It looks like there was a change in the phone system logic, so while you didn't actually get routed to the Japan line, you did get the Japanese voicemail prompt.  We've fixed that now, so it shouldn't happen again.

Thanks again!

John