John_Clark1

Hi Beth,Are you certain you have munchkin on the site?Also, are you sure it's not there, but maybe without ? Sometimes the url you expect isn't exactly what gets tracked. The easiest way usually is to look at the record for a lead that you know has visited the site and see what url was tracked in ...

Hi Ananthan,When you send the original email, are you sending it as a test or through a campaign or flow action?The email must be sent through a flow action in order for the Forward to a Friend link to work correctly.John

To add to Mike's comment, the reason this does not also make changes in SFDC is because Marketo is not able to edit Account fields.You're correct about the association between leads that all have the same Account in SFDC being affected, but they only get changed in Marketo.John

Hi Pedro,Were any of the flow steps changed after the campaign was started? If any of the wait steps got changed or rearranged, then it's possible the leads are not in the same place in the flow that you think they are.I would recommend opening a case with support so we can take a look at the histo...

Hi Taylor,You haven't chosen an alert email to be sent. The Send Alert flow step has to be told which alert email in your system you want to receive when leads fill out a form. Because the Email: section of your flow step is blank it doesn't know what email to send.John

Hi Ashley,Are you using the Embed Code that's provided for all of your Marketo forms? If so, then there shouldn't be any problem with your trigger campaigns reacting to these form fill outs. The activity for the forms will be logged in your lead records, just like any other form in Marketo, and th...

Hi Serene,Marketo will only log a Delivered activity for an email if we get a message back from the receiving server saying that it will take the message. Once that happens we don't have any more control over, or insight into, what happens with the message. It's possible that it's getting blocked ...

Hi Daniel,The Status field is a standard field in your instance, and it's provided so you can help keep track of where leads are in their lifecycle. Most likely you have some campaigns set up that change the field based on certain triggers, and the best way to see why a lead was marked a certain wa...

Hi Taylor,If you set the Send Alert flow step in your campaign to send an email to your email address, then each time the campaign fires it will send an alert to you. The notifications tab is more for announcements that affect your entire instance, like sync problems or errors.Also, remember to mar...

Hi Taylor,If you use the Fills Out Form trigger (Orange Lightning Bolt) in the Smart List, then it will become a trigger campaign and the schedule tab will say Activate. Check your smart list and switch the green filter for an orange trigger.John