Kevin_Schultz

I appreciate the response, Justin - but I can't say it engenders any new confidence within me. I hear the implicit direction from you to be more thoughtful about my feedback but frankly my concerns are more expansive than the particular criticisms of product that are the purpose of the original post...

If anyone actually receives a response to their concerns here that actually addresses their concerns to a level of satisfaction - it would be great to know that, so come back and share with us how Marketo solved your problem! Recently I had one of my many days where Marketo makes me question my sani...

Sadly, no! I haven't given up yet, but this problem is yet to be solved.

Hi Scott, you're resourceful and found my email before I got a chance to email you! Happy to chat - though, it's not the first time someone has offered to help, only to explain to me how there's no help to be had. Maybe you're the magic key I've been looking for to open the door to success!

Thanks for the thoughtful reply - and the write up overall! I'll certainly hope for the best in the future. Appreciate the potential loop in of additional resources on the support side - our CSM is pretty disinterested in our account / our success. We've leaned on him before without much help. Adobe...

Do you get the sense that those "less well-developed Marketo features" are subtly being abandoned in favor of, in the long term, pushing customers to purchase / convert to the more mature and robust Adobe products? You certainly float the idea - wondering if you have any more explicit thoughts on it...