Kevin_Schultz

Hi Scott, you're resourceful and found my email before I got a chance to email you! Happy to chat - though, it's not the first time someone has offered to help, only to explain to me how there's no help to be had. Maybe you're the magic key I've been looking for to open the door to success!

Thanks for the thoughtful reply - and the write up overall! I'll certainly hope for the best in the future. Appreciate the potential loop in of additional resources on the support side - our CSM is pretty disinterested in our account / our success. We've leaned on him before without much help. Adobe...

Do you get the sense that those "less well-developed Marketo features" are subtly being abandoned in favor of, in the long term, pushing customers to purchase / convert to the more mature and robust Adobe products? You certainly float the idea - wondering if you have any more explicit thoughts on it...